Every time I’ve dealt with or had issues with things ordered from BRS they’ve made things right. I can’t say that this time. Everything from saying I’ll be called back, never getting a call back, having to call back 3 times, never getting an actual answer, not even a delivery date. It sucks. If anyone else had them I’d of made them refund and bought elsewhere.
BRS has always taken care of me anytime there was an issue. In your case it stinks since they're sitting on your funds for 30-45 days and they originally quoted them to ship on Feb 17th. I could understand having to wait a week or so but that long is nuts. Best of luck. Hopefully in the end they'll take care of you.
No. You have to give them a credit card and they will send you a new one then you can send back the old or they will charge the card. But it's been over a week and they haven't shipped out a new one yet. You also can pay to ship them your broken one and they will ship you a new or maybe fix the old.
That is a big delay on Ecotech's part. Usually the $1 charge is the green light to ship the same or next day. They most likely are backed up with order fulfillments to their distributors. One would think they would have prepared a back up stock for replacements. Seems like they've jumped the gun on the G5 release and getting out as many units as possible is their goal. Then repair/replacement units come second. Most likely due to Ecotech selling them faster than they can produce them.
