First clams ordered, shipment delayed

[Ocelaris]

Post some pics! What's your road map for introduction to the tank?

 

[Yuki Rihwa]

Post some pics! What's your road map for introduction to the tank?

I turn off my light while I float the bag for temp match (30 mins), then I open the bag place them in 2 Gallons bucket then drip acclimation for 1.5 hour and brush their shell and check for snail then they went into my tank.

 

[Yuki Rihwa]

After 1 night in my tank 1 seem hold up and look normal while the smaller one (I didn't expect DD ship/selling this tiny clam) look dead to me no respond, shell wide open mantle shrink way below normal and mouth wide gap open.
Here is picture of the one that look normal and I do love it golden color, it's still look gold even under blue light.

And the one sure look dead to me....

So I'm planning to file a dead complaint to DD today, should I do that or wait?

*Side note:
Remember a member here keep getting a dead clam from DD? Folks blaming that his light not strong enough but that not the case. Now, I actually ordered from them and I can see the cause of death for the most part, its the clam size, It's extremely small and IMO it should not on the list for sell.

 

[needbiggertanks]

After 1 night in my tank 1 seem hold up and look normal while the smaller one (I didn't expect DD ship/selling this tiny clam) look dead to me no respond, shell wide open mantle shrink way below normal and mouth wide gap open.
Here is picture of the one that look normal and I do love it golden color, it's still look gold even under blue light.

And the one sure look dead to me....

So I'm planning to file a dead complaint to DD today, should I do that or wait?

I'd go ahead and file, I always consider clams like that either dead or too far gone they are about to die. Ive never seen one come back from that.

Btw, i love the gold. Looks great!

 

[Yuki Rihwa]

Emailed DD about the clam issue this morning and still no respond back from DD yet.
Oh, do they need or required to mail them back the dead one?

 

[JohnnyReef]

Emailed DD about the clam issue this morning and still no respond back from DD yet.
Oh, do they need or required to mail them back the dead one?

Call them. Anytime I have an issue they give me a credit or refund the money no questions asked

 

[Shigshwa]

Yup, what JohnnyReef said, calling is much faster and simpler with LA.

 

[chuckfu5]

Emailed DD about the clam issue this morning and still no respond back from DD yet.
Oh, do they need or required to mail them back the dead one?

Give them a couple days. It always takes a couple days for me to hear back from them.

As far as sending the clam back I know it says they can ask for it and or a water sample but they never have asked for me to send mine back. Just a clear photo has always been good enough for them.

 

[Yuki Rihwa]

Call them. Anytime I have an issue they give me a credit or refund the money no questions asked

Yup, what JohnnyReef said, calling is much faster and simpler with LA.

Give them a couple days. It always takes a couple days for me to hear back from them.
As far as sending the clam back I know it says they can ask for it and or a water sample but they never have asked for me to send mine back. Just a clear photo has always been good enough for them.

Thanks all.
I called and they did a refund for me, very simple and easy.
The customer service very nice and she make sure that I don't send her a picture of a dead clam hahahaha but it's dead for sure now.

Sure these babies clam went down fast in matter of hours if thing went wrong for them.
IMO they SHOULD NOT selling them at this size, it's just a bit over an inch and not gonna handle the stress of late shipping.
*I'm gonna wait and see how the other doing, I want to order another one but I don't really want to get DoA clam again!

 

[Ocelaris]

Just put the two clams in the tank, I think they're going to be fine! Just need to find a home for them now.

 

[chuckfu5]

I’ll post a pic up tonight and tomorrow but I have a Dersa that has moved it’s inlet siphon under a shaded area under a montipora that leaves half of it exposed to the light. The half under the month is always fully expanded and mantle extended. The half that is exposed usually is fully expanded all the time but it only fully extends its mantle in the early morning or late when lights are ramping down.

Is it possible it’s getting too much light?

 

[Ocelaris]

I’ll post a pic up tonight and tomorrow but I have a Dersa that has moved it’s inlet siphon under a shaded area under a montipora that leaves half of it exposed to the light. The half under the month is always fully expanded and mantle extended. The half that is exposed usually is fully expanded all the time but it only fully extends its mantle in the early morning or late when lights are ramping down.

Is it possible it’s getting too much light?

Probably want to start a new thread so more people will see and respond. This one is kind of dedicated to bad shipping luck around the holidays.

 

[Yuki Rihwa]

I’ll post a pic up tonight and tomorrow but I have a Dersa that has moved it’s inlet siphon under a shaded area under a montipora that leaves half of it exposed to the light. The half under the month is always fully expanded and mantle extended. The half that is exposed usually is fully expanded all the time but it only fully extends its mantle in the early morning or late when lights are ramping down.

Is it possible it’s getting too much light?

Any clams can acclimated to extreme bright light in our home aquarium, so I'm sure there is nothing worry about too much light.
Also, Derasa move for various reasons, like the flow too strong, too weak so it will try to get a perfect spot it like the most.
There is an article from James Fatherree that he said he kept a derasa under MH for few years then that Derasa won't except any light system that weaker than MH.

 

[USMC 4 LIFE]

I’ve seen many questionable items for sale on DD. Just today I saw this. Hope you have better luck next time.