Gyre Died

reef_ranch · Nov 10, 2014

So my gyre died after just 3 days. Came home today with the red light flashing and no movement. Followed the troubleshooting video, took it apart to look for obstructions, there were none. The rotor spins, not freely because of the magnet, but it spins. Plugged it back in, same thing, flashing red light. I do notice a small rust like discoloration on the rotor body at the seam left of the maxspect logo, so I'm guessing water intrusion.

Chris, I bought this from Marin Depot. What do I do with it?

mike007 · Nov 10, 2014

You should contact them they very good customer support.

Flamed_Razor · Nov 10, 2014

That happens to my gyre too, but it only happens when it's on reverse. When I notice the red light I just unplug it and plug it back in. Works normal, just not on reverse

reef_ranch · Nov 10, 2014

Different issue. Mine doesn't work at all.

dodgerblew · Nov 10, 2014

Dang Art

Maximus · Nov 11, 2014

I'll be eagerly waiting for an answer to this one. I hope it works out at the end.

MikeyB · Nov 11, 2014

Flamed_Razor said:
That happens to my gyre too, but it only happens when it's on reverse. When I notice the red light I just unplug it and plug it back in. Works normal, just not on reverse

I just got my gyre in today set it up and love it. But I have the same issue as you. Going forward it works great when it switches to go in reverse the red light comes on and it doesn't do anything

Flamed_Razor · Nov 11, 2014

Mikey, I iust have it set to pulse until I read how to troubleshoot the reverse red light

MikeyB · Nov 11, 2014

Yeap I did the same thing as well. Figured I'd look into it tomorrow and try and trouble shoot it then. If you figure out why that's happening please let me and everyone else know

Fish76 · Nov 11, 2014

Wow this sucks.....I just got mine today and haven't tested it yet. My build isn't wet yet so can't even fully test it for awhile..... :boom:

Chris@CoralVue · Nov 11, 2014

acesq said:
So my gyre died after just 3 days. Came home today with the red light flashing and no movement. Followed the troubleshooting video, took it apart to look for obstructions, there were none. The rotor spins, not freely because of the magnet, but it spins. Plugged it back in, same thing, flashing red light. I do notice a small rust like discoloration on the rotor body at the seam left of the maxspect logo, so I'm guessing water intrusion.

Chris, I bought this from Marin Depot. What do I do with it?

Please go to www.coralvue.com/supportband submit a service ticket. We will get this replaced for you today. Sorry for the trouble.

Chris@CoralVue · Nov 11, 2014

Flamed_Razor said:
That happens to my gyre too, but it only happens when it's on reverse. When I notice the red light I just unplug it and plug it back in. Works normal, just not on reverse

This is just part of the break-in process. Please go to www.coralvue.com/support and submit a ticket and a technician will give you suggestions.

143MPCo · Nov 11, 2014

Tagging along, want to see if this is just a fluke or not...

StikHedRon · Nov 11, 2014

Yup, I want to tag along on this to see if more failures pop up.

TheSaint216 · Nov 11, 2014

Break in Period, LOL

veselym · Nov 11, 2014

This isn't good, a super hyped product and now these issues...I am not touching one until I hear all the complaints

jedimasterben · Nov 11, 2014

veselym said:
This isn't good, a super hyped product and now these issues...

So you expected a new product to be released with a 0% failure rate? The number of units shipped so far is already pretty staggering, and so far I've seen ~8 that have had significant issues. I'd imagine there are more that are not members of forums (the majority of aquarists are not), but even still, that's a very, very low rate of failure.

veselym · Nov 11, 2014

jedimasterben said:
So you expected a new product to be released with a 0% failure rate? Or?

I would hope so, I don't expect to buy a new product with the mindset of "it's probably going to fail, but hey it's new"

revhtree · Nov 11, 2014

The important thing to note is that if something goes wrong the customer service from these companies that are selling and providing these pumps will make it right!

reef_ranch · Nov 11, 2014

Chris@CoralVue said:
Please go to www.coralvue.com/supportband submit a service ticket. We will get this replaced for you today. Sorry for the trouble.

Done. I am now waiting to hear from a "support specialist".

By the way, I am neither surprised or upset that my unit died. I understand that it would be impossible for every unit of a mass produced product to be perfect. I got unlucky. No big deal. That said,, I DO expect the warranty claim to be dealt with properly.