Hanna Reagants

[czoolander]

Does anyone know anything about when and how you can once again purchase Reagants for Calcium and Magnesium????

I am colour blind and hanna digital is my best option

I have purchased salifert kits for both calcium and magnesium but they are annoying and difficult to use and test . The instructions are not clear and there doesnt seem to be any new videos on youtube to follow along.
the new salifert kits come with only 2 reagant vials and all the videos on youtube are 3 reagant videos so im assuming the old kits?

This is pretty frustrating for me to not know what my calcium and magnesium is consistantly

Beyond frustrated at Hanna for how they have handled the recall on the magnesium reagants

 

[Geebs19]

They did change the salifert kit, you will add per the instructions to the vial, and then use your syringe to add drops until the color turns from pink to blue. Let me know what part you are having trouble with and I can help. Salifert is all I use for Mag and Calc.

 

[Derrick0580]

I emailed hanna about the magnesium a couple weeks ago and they said mid september. As far as calcium are they just out of stock?

 

[KrisReef]

Does anyone know anything about when and how you can once again purchase Reagants for Calcium and Magnesium????

I am colour blind and hanna digital is my best option

I have purchased salifert kits for both calcium and magnesium but they are annoying and difficult to use and test . The instructions are not clear and there doesnt seem to be any new videos on youtube to follow along.
the new salifert kits come with only 2 reagant vials and all the videos on youtube are 3 reagant videos so im assuming the old kits?

This is pretty frustrating for me to not know what my calcium and magnesium is consistantly

Beyond frustrated at Hanna for how they have handled the recall on the magnesium reagants

In my reef, as long as dKh was stable the calcium was fairly reliably in range at 400 ppm or greater. Mag moves slower than calcium but it can drift low, but it takes a year ime to drop much, and rarely enough to worry especially if you are changing water?

 

[mehaffydr]

Does anyone know anything about when and how you can once again purchase Reagants for Calcium and Magnesium????

I am colour blind and hanna digital is my best option

I have purchased salifert kits for both calcium and magnesium but they are annoying and difficult to use and test . The instructions are not clear and there doesnt seem to be any new videos on youtube to follow along.
the new salifert kits come with only 2 reagant vials and all the videos on youtube are 3 reagant videos so im assuming the old kits?

This is pretty frustrating for me to not know what my calcium and magnesium is consistantly

Beyond frustrated at Hanna for how they have handled the recall on the magnesium reagants

If you need to know consistently you should buy a Trident. Then you always know

 

[czoolander]

They did change the salifert kit, you will add per the instructions to the vial, and then use your syringe to add drops until the color turns from pink to blue. Let me know what part you are having trouble with and I can help. Salifert is all I use for Mag and Calc.

I guess units of measurement is what i have issue with first how they say to add 1 ml of reagant. but on all the syringes there is unmeasured space filled below the zero mark at the syringe head so when i am pulling out should i only fill to .9ml to compensate for this unmeasured space ? or do we actually fill 1.1 ml of reagant in the syringe ???

Second part is the colour change from pink to bllue . I never see the colour change happen

I did the dropping and mixing and had my wife watch for a colour change. I tested and it never changed colour and all the reagant was used up???

I am going to attempt again tonight.......

But yeah not a fan of salifert tests .......... really would like hanna to sell the digital reagants again soon

 

[czoolander]

I emailed hanna about the magnesium a couple weeks ago and they said mid september. As far as calcium are they just out of stock?

In canada i cant find any in store or any of the sites online

Not sure if calcium reagants are available in the USofA ?? I dont see any available on amazon either?

 

[czoolander]

If you need to know consistently you should buy a Trident. Then you always know

I have been wanting a trident for awhile now.

Definitley probably going to be a xmas present to myself this year haha

 

[Mr. Mojo Rising]

In canada i cant find any in store or any of the sites online

Not sure if calcium reagants are available in the USofA ?? I dont see any available on amazon either?

my local LFS is candy corals dot com, they have it in stock, it might be a little pricey with shipping though.

 

[czoolander]

my local LFS is candy corals dot com, they have it in stock, it might be a little pricey with shipping though.

Price doesnt matter if i can get it haha

Is it the liquid they are selling or the packs with the powder? or both?

Ill check this out tonight thanks so much !!!!

 

[Mr. Mojo Rising]

this one is both the liquid and powder. the good thing about their website is that it tells you how many they have in stock, in this case they have 4 units.

 

[czoolander]

this one is both the liquid and powder. the good thing about their website is that it tells you how many they have in stock, in this case they have 4 units.

excellent !!!! thanks im ordering one tonight ...........


might as well order some corals while im at it...... hahahaha

 

[Geebs19]

For now unitl you get the other reagents, you need to pull the plunger back until 1.0, this may be why the color didnt change. Mine usually happens right as I put on .9

 

[dadnjesse]

my local LFS is candy corals dot com, they have it in stock, it might be a little pricey with shipping though.

Are you sure that's the new updated version? The magnesium Hanna is useless without the new Reagents. They should have just given us our money back.

 

[Geebs19]

Are you sure that's the new updated version? The magnesium Hanna is useless without the new Reagents. They should have just given us our money back.

The picture he posted is calcium. I havent seen anywhere selling the mag regeants.

 

[czoolander]

Are you sure that's the new updated version? The magnesium Hanna is useless without the new Reagents. They should have just given us our money back.

I havent heard of any issues with the calcium reagants should be fine ??

 

[PatW]

Bulk reef supply has the Hanna reagent.

 

[dadnjesse]

I wish I paid attention to where you guys are from I was excited to find the reagent and placed an order, then after my purchase I realized they are in Canada.

 

[Derrick0580]

Will brs not ship to canada?

 

[Hanna Instruments]

Hello from Hanna Instruments,

I am on the aquarium team, here to address the Magnesium Checker issue.

I am posting this same message on various threads regarding the Magnesium Checker so that as many people as possible get the information.

First, here is an FAQ with answers:

1) What happened?
As many of you know, Hanna Instruments prides itself in accuracy. We do extensive R&D before releasing products – what happened with the Magnesium Checker was a unique combination of unexpected factors. Our manufacturing facility is in Romania, and shipments from Eastern Europe were delayed in the Spring due to events in that area. With this, the initial batch of Magnesium products were in cargo storage for longer than anticipated. While the cargo containers sat for extended periods in the Spring, the temperature in the containers increased. This resulted in longer than usual exposure to higher than usual temperatures, which in turn caused one of the reagents to expire early. The products passed R&D inspection on site, and we’ve never had them degrade in transit before, which is why we were surprised about the issue at first. And why we are grateful that users like yourselves reported it!

2) What did Hanna do to fix the products?
The issue was one reagent expiring early during extended high-temperature exposure in the cargo containers. To fix this, we were able to greatly improve the temperature stability of this reagent by reformulating it from a liquid to a powder. This means that Reagent B is now a powder for this product. Our other Checkers have a timer built in for the dissolution of the powder reagent, so we added that to the new Magnesium Checkers too. That is the only difference in devices, but because of that, we are sending everyone who purchased the initial version a new Checker with the timer built in!

3) Why has it taken so long?
Resolving this issue took several steps. First we had to reformulate Reagent B into a powder. Then we had to add the timer into the production process for the Checkers. Once those updates were made, we had to repackage all the previously produced items with the updated ones. And of course, we had to figure out the logistics of replacing these items both for customers such as yourselves, and bulk purchasers like LFSs and major websites. We also found new transport options to avoid extended international shipping delays in the future.

4) How is Hanna going to make this right for the people who already purchased?
We will send everyone who fills out this form: HI783 Marine Checker Reagent Issue Form free replacements for whatever Magnesium items (Checker and/or Extra Reagent Packages) were purchased. Please fill out all fields!

5) How do I know if I am in queue for the replacements after submitting the above form?
I receive all the form submissions. My apologies that there is not a confirmation, but once you hit submit I do receive it. We are on track to have all current form submissions fulfilled by the end of October, and new submissions as soon as possible thereafter.

Please see our official customer letter below for more details:

These Magnesium items will be available again from your LFS and online sources soon.
Thank you for your patience as we have resolved this issue!


All the Best,
Hanna Instruments