- Joined
- Mar 22, 2016
- Messages
- 1,899
- Reaction score
- 1,572
- Location
- South Carolina
- What state or country do you live in
- South Carolina
Little more info to hopefully let you know what to expect.
I think because I did the tech support deal on Red Sea's website, Amanda K sent me a message first thing Monday asking for pictures. So have those ready to shoot back to her.
I was able to call the next day and she said that the warranty was approved and they would be shipping out a new tank. Hadn't heard anything by Wednesday and called back and she said it's waiting to see if I should get the tracking number soon. If I remember correctly I had that by Wednesday afternoon.
Unfortunately I had to ship from Texas all the way to South Carolina and the trucking company was not really on the ball. The day it was supposed to be delivered it was still in Charlotte and then for me to be a few more days. So I just took the Hundred Mile Drive and went got it. Being that you are in Texas hopefully that we will not hurt you.
after all was said and done I had to house my fish and corals for approximately two and a half weeks before I could transfer back. I can add that I lost no fish at all and only a few corals, but that was more ones that broke off transferring back and forth..
As bad as it seemed at first, this turned out to be a great opportunity to go back and redo things differently. I have been looking at redoing my Aquascape and also gave me the opportunity to use a different sand. Not to mention it was a great learning experience and I am maybe slightly more knowledgeable about this Hobby now. Thanks to the help of the people here on reef 2 Reef it wasn't too bad.
I think because I did the tech support deal on Red Sea's website, Amanda K sent me a message first thing Monday asking for pictures. So have those ready to shoot back to her.
I was able to call the next day and she said that the warranty was approved and they would be shipping out a new tank. Hadn't heard anything by Wednesday and called back and she said it's waiting to see if I should get the tracking number soon. If I remember correctly I had that by Wednesday afternoon.
Unfortunately I had to ship from Texas all the way to South Carolina and the trucking company was not really on the ball. The day it was supposed to be delivered it was still in Charlotte and then for me to be a few more days. So I just took the Hundred Mile Drive and went got it. Being that you are in Texas hopefully that we will not hurt you.
after all was said and done I had to house my fish and corals for approximately two and a half weeks before I could transfer back. I can add that I lost no fish at all and only a few corals, but that was more ones that broke off transferring back and forth..
As bad as it seemed at first, this turned out to be a great opportunity to go back and redo things differently. I have been looking at redoing my Aquascape and also gave me the opportunity to use a different sand. Not to mention it was a great learning experience and I am maybe slightly more knowledgeable about this Hobby now. Thanks to the help of the people here on reef 2 Reef it wasn't too bad.
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