Help with sb reef lights

[Murica]

I need to ask a question regarding one of their products. I've pm Mike months ago, asked the question in the forums, tried calling the contact number several times with no luck, and attempted to send an email via their website but it keeps giving me an error message every time I try to send.

Anyone have an idea how to get in contact with them? All I want to know is if the 72" ultra will be release next year as the teaser video suggested.

Thanks for the help

 

[Big G]

Bought an "ultra" 45" from them a couple of months ago. Called them on the phone a couple of times. Hmm.

 

[demonspeedn]

Keep trying the phone number on the website. They sell livestock in their store too, so they may just be busy with customers.

 

[Hitman]

I was going to go with their lunch guys but after months of calls and emails with never getting a call or email back I went another way. My local reef shop/club was a dealer for a short time and they stopped sells by their products for lack of support and customer service. That’s gotta tell you something if a dealer drops the product. I’ve heard great things on the SB lights but not on their customer service after the sale is complete. I was looking at about $1500 in lights from him and to this day I’ve never got a response.

 

[Murica]

I was going to go with their lunch guys but after months of calls and emails with never getting a call or email back I went another way. My local reef shop/club was a dealer for a short time and they stopped sells by their products for lack of support and customer service. That’s gotta tell you something if a dealer drops the product. I’ve heard great things on the SB lights but not on their customer service after the sale is complete. I was looking at about $1500 in lights from him and to this day I’ve never got a response.

Yeah I hear they're great but with the hassle with customer service, especially if I need a part or something, im not sure if I wanna deal with that. I may try calling them again but if I can't reach anyone I just may explore new lights.

 

[Murica]

Keep trying the phone number on the website. They sell livestock in their store too, so they may just be busy with customers.

I'm hoping that's the case, I'll try calling again. Thanks for the reply.

 

[Murica]

Bought an "ultra" 45" from them a couple of months ago. Called them on the phone a couple of times. Hmm.

How do you like it?

 

[Velcro]

They are in the list of companies I will never deal with based on zero customer support.

For what it’s worth, reefbreeders has amazing customer service and I’ve personally had amazing success with SPS and the photon V2.

 

[Big G]

How do you like it?

I like it a lot. Plenty of power. Way more than I will probably ever need. I like being able to use my iPhone as the controller. Very easy to create multiple programs for differing conditions, once you get the hang of the procedure. Very solidly built. No fans to annoy you or to replace. Great coverage in the tank - no large or bothersome shadows, especially on the ends of my 90 (I bought the Ultra 45"). Hope that helps a bit. Cheers!

 

[bigdan3489]

I had 4 SB Reef lights on my 2 tanks and recently sold them all and splurged on Kessil’s. I had sent them multiple messages and had responses from them but they didn’t follow through with what they said they would. I will never run their lights again.

 

[Murica]

They are in the list of companies I will never deal with based on zero customer support.

For what it’s worth, reefbreeders has amazing customer service and I’ve personally had amazing success with SPS and the photon V2.

I looked at the reef breeders for the first time just now. Seems like a competitive light fixture for a realistic price range [emoji106]. I think the 50 v2 would be big enough for my tank

 

[hatrix11]

Not all companies can sufficiently staff phone representatives. It's the future, adapt and use email. Don't get left behind =P https://sbreeflights.com/contact-us

 

[saltyfilmfolks]

That's funny.
I kinda talk to him a fair amount.

They made it through the hurricane , moved and expanded the shop and all the tanks, hired a bunch more folks. Him and the wife are usually on FB quite a bit as they are in the middle of shipping the black Sunday cyber Monday sales blasts this weekend.
There was some big giveaway thing to. I dunno. There's a thread here on R2r about it. The SB support group Is pretty active too.

 

[Idoc]

I called Monday during their cyber- Monday sale with a question about their lights and to let them know their promo code online wasn't working...i got right through to them! But i did call 15 min before their store closing time. The lady mentioned that questions get answered more quickly through email and their Facebook page since they are monitored all the time.

 

[Velcro]

Not all companies can sufficiently staff phone representatives. It's the future, adapt and use email. Don't get left behind =P https://sbreeflights.com/contact-us

Did you read the posts in this thread? Several people said they have tried emailing with zero response. This is not new for this company.

I get the feeling that he has some "regulars" to which actually get responses, whereas a lot of people don't ever hear a thing.

 

[Hpolascik]

Send mike Herman from sbreef lights a pm message from Facebook. I’ve tslked to him several times b4 and after my purchase. I have 2 of the 16in WiFi models and they work great on my tank. Never have a problem with them going offline or loosing my programmed light schedule if I have a power outage. My corals are doing great

 

[Murica]

Send mike Herman from sbreef lights a pm message from Facebook. I’ve tslked to him several times b4 and after my purchase. I have 2 of the 16in WiFi models and they work great on my tank. Never have a problem with them going offline or loosing my programmed light schedule if I have a power outage. My corals are doing great

Wish i could but I don't have a Facebook [emoji14]

 

[VietExtender]

I’ve had problems with them before as well. My Wi-Fi lights weren’t connecting so I tried calling 4 times over a few period of one month, but could never reach Mike even after leaving my phone number and name. Finally got him on the phone when he was tending to the shop alone and sent me a new Wi-Fi module. About two weeks later, still no module so I called to find out what’s going on. He didn’t have any in stock so it had to be shipped from the factory in China or something. So I had my black box sitting on the floor for almost two months, wasn’t a happy camper. A week later got the module in the mail and tried calling Mike for two days to get help swapping the modules, again no answer. When I was about to give up, got an answer from someone other than Mike who builds the lights and he was really helpful. Lights are working great now, after all that waiting. If I could, I would’ve went with a different brand to be honest.

 

[BigJohnny]

I sent him like 5 pms and never got a response. Tried to send a message through the website several times and it never worked. Terrible customer service. Made me go with a different company.

All the excuses about being understaffed etc don't fly because Adam from battle corals IS battlecorals and he has the best customer service on the planet, imo.

 

[bigdan3489]

I had sent my messages through the website and Facebook and they told me they sent out my new aluminum tank mounts and they never did. It was over a period of 3 or 4 months and that’s when I decided enough was enough. What I saved in money on the lights was definitely not worth the frustration and aggravation