Holy Mess.... Mindstream

[bam123]

Shortly after that post they sent me an email stating it would ship when ready, and they didn’t know when that was. I asked again three weeks ago and they said third week of October. I expect it won’t be in October either.

I thought you ordered using the MACNA code on sept 1 or 2nd when I did?? I was told 6-8 weeks from then, which would be the end of October.

 

[rushbattle]

Oof, but I really appreciate you being honest about the experience!

When did the first ones go out? I'm curious if they've been out long enough where subscription discs will have shipped, and if so, if the delivery process is better there.

The problem is not knowing when and how many have gone out. The way they are acting it seems like they are having trouble with the disks, so they aren’t shipping monitors because they can’t make enough disks to supply the subscriptions, and would have a giant mess of trying to refund missed time, etc. That’s pure conjecture based on what I’ve read.

 

[rushbattle]

I thought you ordered using the MACNA code on sept 1 or 2nd when I did?? I was told 6-8 weeks from then, which would be the end of October.

I ordered July 3rd. I ordered another during MACNA for a second system. My order from July 3rd is not likely to ship anytime soon per their estimates.

 

[bam123]

I ordered July 3rd. I ordered another during MACNA for a second system. My order from July 3rd is not likely to ship anytime soon per their estimates.

I emailed them last week and they told me on track for 6-8 weeks from sept 1. I am going to email them again and probably cancel my order if they don't have a good reply.

 

[rushbattle]

I emailed them last week and they told me on track for 6-8 weeks from sept 1. I am going to email them again and probably cancel my order if they don't have a good reply.

Seems like as of last week they were planning on shipping all orders from the first two months the third week of October. So I guess it’s possible?

 

[Darrell Brady]

I emailed them last week and they told me on track for 6-8 weeks from sept 1. I am going to email them again and probably cancel my order if they don't have a good reply.

I tried calling yesterday an today with no response. im also thinking of cancelling my order. its just not sitting right selling them for 300 off while i still havnt received mine.

 

[rushbattle]

I tried calling yesterday an today with no response. im also thinking of cancelling my order. its just not sitting right selling them for 300 off while i still havnt received mine.

I gave that same feedback on instagram, ignored me.

 

[bam123]

I emailed them last week and they told me on track for 6-8 weeks from sept 1. I am going to email them again and probably cancel my order if they don't have a good reply.

I will give them 10 weeks then cancel. Email received today is as follows...

"Our shipping lead times are much longer than we would like. Like many early stage tech companies with sophisticated products, we are ramping our manufacturing processes as fast as possible to meet demand. But we do not wish to compromise on quality and we are certain you will be happy with it when you receive yours.



I see that your order just eclipsed 4 weeks. We are still hopeful to have all orders shipped out within the original anticipated shipping lead time. We plan to keep you updated as your orders progresses through the fulfillment process. If you have any questions in the meantime, please let us know.



Thank you sincerely for your patience.

Kindly,

Ryan Kinkel

Customer Service Manager

phone: 802.399.2494

email: [email protected]





6 Green Tree Drive | Burlington VT 05403

802.399.2494 | Mon-Fri 8-6 PM EST

www.MindStreamH2O.com

 

[bam123]

THis is the latest email I have sent out today.
"Hi RYAN,
Are you also having problems with the DISCS? What dates of purchase are you just now sending out? There is considerable chatter on reef2reef and other very big forums on product that was purchased the beginning of JULY that still haven’t been shipped out.
Thanks,"

 

[Squidmotron]

Got this email today from Ryan:

"
Thank you for ordering your MindStream Monitor! ... etc

Unfortunately, your order will be affected by a brief delay. To compensate you for the inconvenience, and as an expression of our gratitude for your patience, we will be automatically applying a 10% discount off of your order. Unfortunately, we are not yet in a position to guarantee a scheduled delivery date for your MindStream Monitor, however we will be reaching back out to you in one week once we have better insight as to when your order will be shipping. Your monitor is in the production process now and we are working to get it to you as soon as possible.

You will receive an order confirmation on the day your monitor ships to you. etc.
"

I ordered about 8 weeks ago.

 

[bam123]

Got this email today from Ryan:

"
Thank you for ordering your MindStream Monitor! ... etc

Unfortunately, your order will be affected by a brief delay. To compensate you for the inconvenience, and as an expression of our gratitude for your patience, we will be automatically applying a 10% discount off of your order. Unfortunately, we are not yet in a position to guarantee a scheduled delivery date for your MindStream Monitor, however we will be reaching back out to you in one week once we have better insight as to when your order will be shipping. Your monitor is in the production process now and we are working to get it to you as soon as possible.

You will receive an order confirmation on the day your monitor ships to you. etc.
"

I ordered about 8 weeks ago.

Going to watch this one closely. I don't have patience beyond 10 weeks and a 10 percent discount for much longer is not going to cut it. I am curious if they address if they are having problems with disc production.

 

[bam123]

Here was there reply today...

" I can assure you the only obstacle we are working to overcome is being able to continually meet demand and decreasing the shipping lead times. All product is in a finished product status.

Unfortunately, I am unable to share specific dates or quantities with you.

Please let me know if I can assist with any additional questions.
Thank you,
Ryan Kinkel"

 

[Squidmotron]

That guy’s job has gotta be not fun right now.

 

[Oldreefer44]

THis is the latest email I have sent out today.
"Hi RYAN,
Are you also having problems with the DISCS? What dates of purchase are you just now sending out? There is considerable chatter on reef2reef and other very big forums on product that was purchased the beginning of JULY that still haven’t been shipped out.
Thanks,"

I am due to have my first replacement disc to be sent Tuesday. I have been assured that it will be sent on time so I will let you know what happens.

 

[Squidmotron]

So how do you like it so far?

 

[Oldreefer44]

So how do you like it so far?

So far so good. Pretty much as advertised. Biggest surprise is the amount of fluctuation that takes place in a 24 hour period thus the advantage to tests every 15 minutes so that you get an average and aren't over-reacting to one isolated manual test. Have done several manual tests for verification using Hanna and Red Sea. Mindstream readings are similar to those results.

 

[TARHEEL78]

I am due to have my first replacement disc to be sent Tuesday. I have been assured that it will be sent on time so I will let you know what happens.

When did you activate yours? I'm curious as to when my first disc will ship.

 

[Kyl]

It would be interesting to see your daily carbonate variances, "long term" so to speak. I can see the dKH waves with hourly testing but I only ran it for a day just to be curious, on another product.

 

[sfmacguy]

Just got mine, and liking it so far, but have only had it setup for less than 24Hrs so far. Ryan was super responsive the couple times I had questions.

 

[Oldreefer44]

When did you activate yours? I'm curious as to when my first disc will ship.

Sept 5th