Without getting into specifics, I have a piece of equipment that is fully submerged full time in my tank that I noticed some rust on. It is a higher end piece of equipment, and still under warranty. While doing my normal maintenance on the product, I noticed some rust on it, so I sent in a support ticket. The answer I received was this:
"That is just surface rust and should not be an issue. We would recommend cleaning the units in a 50/50 solution of warm water and vinegar for a few hours. If it is still an issue for you, you will need to send the units in for service before they can be exchanged."
I'd like some info on what this could possibly leech into the water, and maybe some help constructing a reasonable response. I personally don't feel this is a good answer, considering this is a high end piece of equipment still under warranty.
@Randy Holmes-Farley I was hoping you may have some input on how this would impact any of the tests which you sent your water away for.
"That is just surface rust and should not be an issue. We would recommend cleaning the units in a 50/50 solution of warm water and vinegar for a few hours. If it is still an issue for you, you will need to send the units in for service before they can be exchanged."
I'd like some info on what this could possibly leech into the water, and maybe some help constructing a reasonable response. I personally don't feel this is a good answer, considering this is a high end piece of equipment still under warranty.
@Randy Holmes-Farley I was hoping you may have some input on how this would impact any of the tests which you sent your water away for.


not definitive...but possible cause?

