Issues with the BRS website

Yates273 · Dec 27, 2020

Anyone else having issues with BRS site. It will not allow me to add anything to the cart. At first I thought the item may be out of
stock but I tried adding multiple items and nothing goes into my cart.

DaneGer21 · Dec 27, 2020

Yeah I’ve noticed the same thing here and there while using my phone on the mobile site. It was doing the same as you describe. I actually put off a bulb order the other week because of it.

@Bulk Reef Supply

Yates273 · Dec 27, 2020

Hopefully they fix this soon. I’m sure they are losing money because of this. I have found myself looking elsewhere to order although I always check their site first.

excellensephotos · Dec 27, 2020

Same here... I’m a senior web developer if they need help I can assist them fix the site and they mail me some coral. Even trade just a thought. Algae Barn also is having the exact same issue currently.

Mical · Dec 27, 2020

I just tried it, no issues.

Fourstars · Dec 27, 2020

Me either, had to move the order to Amazon.

Woodneers · Dec 27, 2020

Works fine for me!

Woodneers · Dec 27, 2020

Have you tried on another device?

Cell · Dec 27, 2020

Working fine for me. Maybe they just fixed it.

Sleeping Giant · Dec 27, 2020

Works on my end from my phone. You might need to restart your phone.

Yates273 · Dec 27, 2020

Did a hard reset on my IPhone and still no good, not allowing me to add items to my cart. What gives!!

vetteguy53081 · Dec 27, 2020

Ive had no issues but the concern I have is at checkout, im literally forced to accept the upgraded shipping at $7.99 although I am able to go back to economy as they are close to me and they use the same carrier and truck for the $5.99 rate.
I also am concerned last week when I ordered two different items at $5.99 shipping Each, they did not combine the items and offer a credit. Worse it that they used SpeeDee delivery who charges $3.05 and I paid Over Double the costs.

bsr2430 · Dec 27, 2020

Just checked it, no problem for me.

bsr2430 · Dec 27, 2020

vetteguy53081 said:
Ive had no issues but the concern I have is at checkout, im literally forced to accept the upgraded shipping at $7.99 although I am able to go back to economy as they are close to me and they use the same carrier and truck for the $5.99 rate.
I also am concerned last week when I ordered two different items at $5.99 shipping Each, they did not combine the items and offer a credit. Worse it that they used SpeeDee delivery who charges $3.05 and I paid Over Double the costs.

Friendly advice, there are other sites offering the same exact thing and some of the sites still don’t have taxes. Stopped purchasing from BRS for this very reason.

Yates273 · Dec 27, 2020

Hooray finally works. I signed out and signed back in. Apparently it was adding the items but wasn’t showing in my cart because when I signed back in I noticed my cart was full.

Crustaceon · Dec 27, 2020

excellensephotos said:
Same here... I’m a senior web developer if they need help I can assist them fix the site and they mail me some coral. Even trade just a thought. Algae Barn also is having the exact same issue currently.

They also need help on their payment side of things. I can only order through them using paypal. I used to work in e-commerce and it’s definitely wonky.

Mical · Dec 27, 2020

vetteguy53081 said:
Ive had no issues but the concern I have is at checkout, im literally forced to accept the upgraded shipping at $7.99 although I am able to go back to economy as they are close to me and they use the same carrier and truck for the $5.99 rate.
I also am concerned last week when I ordered two different items at $5.99 shipping Each, they did not combine the items and offer a credit. Worse it that they used SpeeDee delivery who charges $3.05 and I paid Over Double the costs.

I've contacted BRS about that "default to upgraded delivery" and until they do something about I have to verify everything - payment, etc... THEN go back to Free economy shipping.

Mical · Dec 27, 2020

Jason Yahr said:
Hooray finally works. I signed out and signed back in. Apparently it was adding the items but wasn’t showing in my cart because when I signed back in I noticed my cart was full.

I'd say your cart is full - lol