Issues with the BRS website
- Thread starter Yates273
- Start date
- Tagged users None
Mical
2500 Club Member
I like SA but... if you have a warranty problem they tell you "take it up with the manufacturer". I had an issue with an Apex ATK from them and they REFUSED to deal with it. So be careful. Neptune originally told me to send it back to SA and when I told them of SA's reply, Neptune took care of it.
don_chuwish
Smells something fishy
Only problem I've ever had is that stuff jumps into my cart and shows up at my door too often. ;-)
But I do agree that it should default to the free shipping option whenever that is available.
Perhaps this thread belongs in their vendor forum?
But I do agree that it should default to the free shipping option whenever that is available.
Perhaps this thread belongs in their vendor forum?
gray808
Active Member
Why would a place that is not making the equipment or providing the warranty deal with it?
--Gray
Hydrored
2500 Club Member
I don't shop at SA for this exact reason, had a DOA light from Redsea and they refused to accept the return. I expect them to send me a working product, anything after that I'm fine with dealing directly with manufacturers. I filed an amex claim and then they had no problem accepting the return, go figure.
I'll add I will be an amex and BRS customer for life as long as they continue to provide outstanding customer support. I will gladly pay more if needed for higher standards in how they treat paying customers.
Last edited:
count krunk
Valuable Member
Sounds like it was an issue with their mobile site. Their site is very polished IMO. I never had payment issues, it's a secure (aka has this
) site and I always use a Visa to pay.
NO (comparable) VENDOR comes even CLOSE to BRS in giving back to the community. For this reason alone I buy from them when I can.
NO (comparable) VENDOR comes even CLOSE to BRS in giving back to the community. For this reason alone I buy from them when I can.
U
User1
Guest
I'm probably being a net nanny and I apologize up front if it sounds as such. However, I was wondering if maybe you could edit the subject line? When I first read or notice it it lead me to believe you are having issues with the vendor. not the actual site
Sort of different and unrelated but figured I'd ask. Social media these days...you know?
don_chuwish
Smells something fishy
+1I'm probably being a net nanny and I apologize up front if it sounds as such. However, I was wondering if maybe you could edit the subject line? When I first read or notice it it lead me to believe you are having issues with the vendor. not the actual site
Sort of different and unrelated but figured I'd ask. Social media these days...you know?
Duffer
Valuable Member
I have dealt with both and I have to say brs customer service is 10 times better than SA.. I recently had an issue at SA and emailed them and also message thru website after 2 days they got back to me. I understood there reply back to me but was not happy with it so I replied again and not 1 replay back..
gray808
Active Member
If that was who manufactured and created the warranty? Yes.
Walmart can afford to deal with it because they go thu hundreds of thousands of units, and can likely just return the defective units. Joe Fishstore Owner can't.
--Gray
chiefifd
Active Member
BRS phones are down today again on 12/30/21. I have a $10 off coupon that expires 12/31/21, the website isn't recognizing the coupon (wasn't recognizing the coupon yesterday either & the phone message yesterday said their voice mailbox was full). I sent them an e-mail per their phone system earlier today, haven't heard back yet.
$10 bucks off an order isn't the end-all deal, but frustrating ........
$10 bucks off an order isn't the end-all deal, but frustrating ........
kiran
reef noob
BRS customer service is pretty awesome. Won't hurt to explain your situation to them. They might end up just throwing you $10 in points.
I reached out to them for a recent order and just randomly asked if I could get a discount or something and the CS rep gave me $20 in points (although it was a pretty massive order).
FishyFishFish
Valuable Member
Are they actually open at the moment? I’m still waiting for the Christmas/end-of-year sale but it’s all very quiet.
I had a problem with a code during the previous sale as it had dropped off their system. They managed to give me a replacement code as there was another promotion running at the time; hopefully they will honor them after the 31st if there are problems, as I still have a few that I am planning to try to use tomorrow.
I had a problem with a code during the previous sale as it had dropped off their system. They managed to give me a replacement code as there was another promotion running at the time; hopefully they will honor them after the 31st if there are problems, as I still have a few that I am planning to try to use tomorrow.
kiran
reef noob
They're definitely open. I forgot I spoke to someone through their chat today. Keep trying.
