Leveling stand voids warrenty??

[shoelaceike]

I just got off the phone with Marineland and they said that using shims under the stand will void the warranty. Can that be right?? They said I should just place it on the floor even if it is unlevel

 

[Flippers4pups]

I just got off the phone with Marineland and they said that using shims under the stand will void the warranty. Can that be right?? They said I should just place it on the floor even if it is unlevel

That would be a first to hear. I can't imagine them saying to place it on a unlevel floor without shimming the stand. That would be counterintuitive and depending on how bad the floor was unlevel, could put a huge stress on the silicone seams of the tank.

If they said this, I would completely disregard this advise and level the stand.

 

[Greybeard]

I'd want that in writing. Gotta be a 'right' way to level the durned thing. Installing an aquarium out of level is unacceptable.

 

[oceans garden aquaculture]

That seems like a curious response. Last I checked there aren't many self leveling stands on the market.

 

[Cell]

I'm sure they didnt say put it on an unlevel floor. They said go ahead and put the tank on an unlevel stand, the floor being level is probably implied. I can sort of see where they are coming from warranty wise, but it might be a distinction without much of a difference.

In this case, if the stand is warped I would return it and get a replacement.

 

[jlts21]

I'm sure they didnt say put it on an unlevel floor. They said go ahead and put the tank on an unlevel stand, the floor being level is probably implied. I can sort of see where they are coming from warranty wise, but it might be a distinction without much of a difference.

its the same thing. un-level floor with level stand or un-level stand on level floor is still un-level...

 

[Cell]

Hence, my distinction without a difference comment, at least in regards to the consumer.

 

[shoelaceike]

I imagine most people do not have a perfectly level floor. I've heard that you can't shim between the tank and stand but I've always shimmed between the floor and and stand. Right now it's off level about 1/4 inch side to side. It's a 4 foot tank

 

[Cell]

I'm guessing from a warranty standpoint if something were to happen they could argue the shimming caused failure and the stand was fine. Because how could they prove you leveled it correctly? Not really sure though.

I think the safest way to shim is put another board under the stand and shim that, not the stand itself.

 

[shoelaceike]

This is what it is now. Should I just not shim? It's perfect front to back

 

[Greybeard]

Shim it.

 

[Silent]

Get it in writing exactly what they want you to do, so when it fails they will replace it.

 

[shoelaceike]

I'm not exactly worried about the cost of the tank....more the flooring abs livestock

 

[SeaSickness]

I can’t imagine that to be their official response.
The tank needs to be leveled.

 

[NeonRabbit221B]

I would still get it in writing or ask to speak to a manager due to terrible advice. Shim it.

 

[shoelaceike]

I left a message for a manager but I doubt they will call me back

 

[Viking_Reefing]

This is what it is now. Should I just not shim? It's perfect front to back

Is that side to side? As long as it not between the back corner and the front corner on the opposing side you should be fine.
It’s warping causing tension in the glass that you need to worry about.

 

[MTBake]

I have always shimmed the stand level. Place tank and stand and check tank itself. Readjust if necessary. Doesn't sound right that they would have you place a tank on an unleveled stand. I would seek clarity on this from a manager before proceeding.

 

[shoelaceike]

It's a 48 x 12. This is the 48. The 12 is level

 

[shoelaceike]

It's currently 3/16 off without any shims....