liveaquaria shipping

CoralWealth · May 10, 2019

alton said:
What is the weight of the package? I am just wondering if they are shipping with more water in the bag and the trade off is a later shipment time?

Yeah it definitely had a lot of water but I still picked it up at the UPS facility already and the one fish arrived dead. I honestly think I am done ordering from LA.

There is no way a wrasse dies overnight from shipping unless it had a serious disease before. But yet they thought it was fine to ship it with that disease.

dylana407 · May 10, 2019

codydemmel4 said:
Yeah it definitely had a lot of water but I still picked it up at the UPS facility already and the one fish arrived dead. I honestly think I am done ordering from LA.

There is no way a wrasse dies overnight from shipping unless it had a serious disease before. But yet they thought it was fine to ship it with that disease.

RIP... that sux.

MnFish1 · May 10, 2019

Tyler Bullock said:
Package is 30 LBS. CUC pack, 3 shrimp, 7 larger crabs, lawnmower blenny, 5 chromis, 30 snails.

Edit: Crazy thing is my package was 45 mins away at 7:30 this morning. Figured it would have been here early. Estimated time is still 4:30.

So then it seems like its a UPS problem - I have seen this also recently with orders (non-fish) it says expect between x and y - I can almost predict it will come long before x or a fair bit of time after y. But - I'm sorry for the loss - I have also stopped ordering online 'period' (except clean up crew).

Tyler Bullock · May 10, 2019

To my knowledge. It still have not been delivered...............They have 23 minutes till I get to be an upset customer!

turbodclipse · May 10, 2019

I'm still waiting for my delivery as well even though UPS driver is supposedly in my neighborhood. =(

*They came!

Tyler Bullock · May 10, 2019

Glorious...added 15 mins lol

Looks like UPS drove past my house.

scchase · May 11, 2019

Always have got my packages before 10:30 till this most recent one, was supposed to be here by 1:30 today, a little after 4 now and it still isn't here, the bigger problem is the only one I am getting is the one from Rhinelander, the 2 boxes from LA are both lost in Ontario, CA somewhere, won't get them till at least Monday

Steve Fast · May 12, 2019

it all depends on where you are on the UPS routes. my home gets all deliveries regardless of how they were shipped after 2 PM and often later. so I always have them ship to the local UPS store. it costs me $10 for the privilege, but get it before 11 and typically before 10. actually prefer fedex as i can pick it up at the local airport usually well before 10. our local ups only has pick-up hours from 5-7 PM!

alton · May 13, 2019

codydemmel4 said:
Yeah it definitely had a lot of water but I still picked it up at the UPS facility already and the one fish arrived dead. I honestly think I am done ordering from LA.

There is no way a wrasse dies overnight from shipping unless it had a serious disease before. But yet they thought it was fine to ship it with that disease.

Things happen, I can tell you of two different Chevron Tangs, the first I went to catch and sell to a friend out of my 300 gallon tank. It did not go well he ran into every rock before I could get him out. I told the friend to keep it for a month to see if it would live? He sent me paypal the next week said the fish was all healed and dong great. The second one I relocated from the 300 to a 100 gallon rubbermaid tub with the water from the 300 with a large water change. The fish swam into the net like he wanted to get moved? The next morning the Chevron was dead. Every time we move a fish we take a chance of losing them.

Tyler Bullock · May 13, 2019

I got my order at 5pm that night. Only thing dead was my cleaner shrimp and 2 emerald crabs. Water was warm, so far everything is doing well. I will put in another order a few months down. It doesn't bother me with the shipment getting there closer to 5 so I don't have to take a day off of work!

dylana407 · May 13, 2019

Tyler Bullock said:
I got my order at 5pm that night. Only thing dead was my cleaner shrimp and 2 emerald crabs. Water was warm, so far everything is doing well. I will put in another order a few months down. It doesn't bother me with the shipment getting there closer to 5 so I don't have to take a day off of work!

Cleaner shrimp is pretty expensive. Are you getting a refund for the dead ones?

xjiang7 · May 13, 2019

Last one I have at 2:30 pm

Tyler Bullock · May 13, 2019

dylana407 said:
Cleaner shrimp is pretty expensive. Are you getting a refund for the dead ones?

Yes, I got my refund the next day. I sent many picture. I'm sure that helped.

dylana407 · May 13, 2019

Tyler Bullock said:
Yes, I got my refund the next day. I sent many picture. I'm sure that helped.

Maybe one day they will realized the refund cost more than the shipping saving and go back to next day AM

vetteguy53081 · May 14, 2019

codydemmel4 said:
I am getting some fish today from LA.

Anyone else recently get just the next day air saver? Which means it doesnt get delivered till 3pm??

I feel like they have gone hill so much since Petco took over.

I have and no issue with condition of fish

vetteguy53081 · May 14, 2019

codydemmel4 said:
I am getting some fish today from LA.

Anyone else recently get just the next day air saver? Which means it doesnt get delivered till 3pm??

I feel like they have gone hill so much since Petco took over.[/

They stand behind fish for 2 weeks which gives me a little confidence with purchase

alton · May 14, 2019

Well I have another shipment today and it is only 5 lbs but 3pm delivery time. So since it is not the weight, it must of been a new contract between UPS and LA? Lucky for me I accept everything at work so it should be here at or before lunch which is only a hour after 10:30. One thing I noticed since everything goes through Kentucky the plane is getting there later and parting later so maybe UPS has changed something? I am guessing the cost of shipping has gone up, and if you have ever shipped anything overnight it is expensive for individuals. But I would rather have free shipping at $99 versus a higher amount. The reason is warranty and replacement/refund. Most places do not refund shipping cost, and at $49 for the product and $50 for shipping a my refund would only be $49 versus the $99 refund

asting · May 14, 2019

Aerow said:
I got one on Wednesday, got it around 330 pm, contained 3 tangs. Everything arrived fine, same insulated box and cold pack.

Usually it is 1030 this was a first.

Got a coral order next week maybe, I will report if it happens again.

Same experience I had. Got my order Wednesday afternoon. One tang never had any energy and died yesterday. Shipping and cold water likely did not help stress.

steelwrap · May 14, 2019

Got 1 fish coming from CA and 2 fish from WI. Says "" 3 p.m. (end of day for residential)"" 1 fish 5lbs 2 fish 8.60 lbs

FishyFish · May 14, 2019

Well this is a scary thread... I just ordered a tang from LiveAquaria a few weeks ago, he was delivered on Good Friday at 9:30 in the morning. He came in perfectly healthy and hasn't had any issues at all so far. Now I kind of feel like I dodged a bullet.