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LiveAquaria
- Thread starter KMench
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
I love them! Yes I have had some problems. But they always make it right. Did not get my Butterfly fish. They sent it out to someone else. 
I kept asking DD to put a male red mandarin on for me and they did! He came fat and healthy and is still with me.
Shelley
I kept asking DD to put a male red mandarin on for me and they did! He came fat and healthy and is still with me.Shelley
Yuki Rihwa
Well-Known Member
- Joined
- Jul 16, 2017
- Messages
- 751
- Reaction score
- 853
*UPS delivered my package at 5PM, it's late but they did win my reputation for the UPS Lady that carried my package, she handled the package with care and followed the instruction printed outside the box from Liveaquaria, the box did not show any sigh damages, no dent no nothing.
**DD also won my reputation cause they packed my order super well protected and they also included head pack and the heat pack still warm inside the box.
**DD also won my reputation cause they packed my order super well protected and they also included head pack and the heat pack still warm inside the box.
Yuki Rihwa
Well-Known Member
- Joined
- Jul 16, 2017
- Messages
- 751
- Reaction score
- 853
Liveaquaria customer service is the best compare to all other online stores I've done business with them.
My 1 clam of died cause it's too small to handle the shipping stress and the customer really nice, she was sorry about the bad shipment and done the refund paper in few minutes.
*Side notes:
If Liveaquaria staff reading this forum then I hope they transfer the concern about under size of clams to their management.
What's the point selling tiny clams that has 95% changes will perish from shipping stresses (those that under 2 inches clams, unless they are gambling with animals live if it survive the shipment stresses then they're win, if they clam died then oh well, here your refund), they should selling clams that at least 3 inches and bigger.
My 1 clam of died cause it's too small to handle the shipping stress and the customer really nice, she was sorry about the bad shipment and done the refund paper in few minutes.
*Side notes:
If Liveaquaria staff reading this forum then I hope they transfer the concern about under size of clams to their management.
What's the point selling tiny clams that has 95% changes will perish from shipping stresses (those that under 2 inches clams, unless they are gambling with animals live if it survive the shipment stresses then they're win, if they clam died then oh well, here your refund), they should selling clams that at least 3 inches and bigger.
I will pile on - Liveaquaria customer service is spectacular. Whenever I've had an issue, they have made it right. Fish from Divers Den are almost always in perfect shape; Liveaquaria, a little less so. That said, when there is an issue, it is taken care of.
Latest example: I jumped to order a nice pair of clownfish from DD (sometimes you have to be quick to get ahead of anyone else who may be interested). Bonus, I used a 20% coupon. A couple of days later, I got a call letting me know that one of the fish had died, and they were canceling my order. I kept an eye on the site for the single fish to show up, and sure enough, it did. I liked the pattern on the fish, so I bought it. I called and asked if they would honor the 20% coupon, since this was related back to that purchase of the pair that they canceled - "sure, no problem". A couple of days later, instead of receiving the single fish I bought, I received a different PAIR of clowns in error.
A quick call to Liveaquaria, and they refund my purchase and tell me to keep or donate the clowns (they can't get them back). Yikes, I wish they had not gotten the order wrong in the fish place! It happens. They then call me the next day to let me know that they still have that single clown, and if I still want it, they would ship it. I agree to that, but check out DD in the evening and see another pair of clowns, similar to the first pair I tried to buy (but that they canceled because one fish died). I order that new pair, call to get the order canceled for the single clown (the one where they erroneously sent a pair of clowns instead), and ask for the 20% discount, again. "Sure, no problem".
I have ordered quite a few fish from DD, and have never really had significant issues. When I have had issues, they take care of it, hassle free. I don't know how much they are really making off of me, but they make me feel like their most valued customer whenever I talk to them. It is a nice feeling!
Latest example: I jumped to order a nice pair of clownfish from DD (sometimes you have to be quick to get ahead of anyone else who may be interested). Bonus, I used a 20% coupon. A couple of days later, I got a call letting me know that one of the fish had died, and they were canceling my order. I kept an eye on the site for the single fish to show up, and sure enough, it did. I liked the pattern on the fish, so I bought it. I called and asked if they would honor the 20% coupon, since this was related back to that purchase of the pair that they canceled - "sure, no problem". A couple of days later, instead of receiving the single fish I bought, I received a different PAIR of clowns in error.
A quick call to Liveaquaria, and they refund my purchase and tell me to keep or donate the clowns (they can't get them back). Yikes, I wish they had not gotten the order wrong in the fish place! It happens. They then call me the next day to let me know that they still have that single clown, and if I still want it, they would ship it. I agree to that, but check out DD in the evening and see another pair of clowns, similar to the first pair I tried to buy (but that they canceled because one fish died). I order that new pair, call to get the order canceled for the single clown (the one where they erroneously sent a pair of clowns instead), and ask for the 20% discount, again. "Sure, no problem".
I have ordered quite a few fish from DD, and have never really had significant issues. When I have had issues, they take care of it, hassle free. I don't know how much they are really making off of me, but they make me feel like their most valued customer whenever I talk to them. It is a nice feeling!
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
