Is the vial filling with water while testing or priming? If you remove the front cover above the drawer you can watch it.
I didn't know you could even watch there...I will check that out, thanks.
I did totally remove the hose and blew water through it so there was no kinks or clogs...unless it is clogged in the end that is connected to the trident. I did restart several times through Fusion but not by unplugging it. I will try that as well. Thanks.
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I am hoping that isn't the case, since it was working fine up until I shut it down. That is my biggest complaint with Neptune.....having them repair anything is a hassle (my DDR went in for repairs multiple times until I gave up and ripped all the electronics out of them). At this point though, being down for 4 weeks won't make much of a difference since I can't find replacement reagents anywhere.If it is filling you will need to contact support unfortunately. Here is my thread on the same issue. My unit had to get replaced and it took 4 weeks.
Neptune Trident failed after 6 months.
Well my Trident finally took a dump and I am now waiting for my replacement to arrive. Below is a dairy of my issues over a 10 day period (the time it took Neptune to issue me an RMA). Maybe this info can help someone else. I have been running my Trident since Aug. flawlessly until 2/8/2020. On...
Ok....so it is not filling.....and I have what looks like a white piece sitting on the bottom that broke off from somewhere? I assume this isn't supposed to be there? I also see what looks like a clear rod in the end of the tube.
That is the magnetic stirrer that is suppose to be there. Next step is to pull out the reagent drawer and make sure the dosing pump is spinning which priming. Check all connects also. Then disconnect the black sample line from inside and blow air through it to make sure it is clear.Ok....so it is not filling.....and I have what looks like a white piece sitting on the bottom that broke off from somewhere? I assume this isn't supposed to be there? I also see what looks like a clear rod in the end of the tube.
The pump is spinning but nothing appears to be priming at the moment. Is that clear rod supposed to be inside the tube in the pic that I attached? What is its' purpose if so? Once this finishes priming I will check connections and check the black sample line inside the trident. I already checked the line outside going into the sump and that one was fine. Thanks for your help.
I do not see anything wrong in the picture, so everything is correct there. Yes it is very difficult to get the line off inside but it can be done. I used a can of canned air to blow it out once I got the line off inside. I had to put two straws together in order for it to reach all the way into the back. It can be done but it is difficult. These are all the steps tech support is gonna walk you through.
Thanks a lot for your help. I actually ended up taking it apart. The issue was there was dried salt chunks in the small line coming from the black manifold to the supply line. Once I pulled that off (not easy to get back on lol) and blew it out, everything started working.
Actually I did just that.........they were the ones that instructed me to take it apart and flush the internal line out (basically the same thing that @Badilac was suggesting). Sounds like it was my fault though for not using the proper shut down procedure (which flushes the lines out). That month of inactivity was enough for the water to dry out in the lines, leaving the salt. I agree......now that I know more about how this thing works, I will be inspecting it quite a bit.
