Power outage - profilux 3.1ex won't boot

Lasse · Oct 4, 2020

Fmelindy said:
I'm not sure to be honest

Look at the serial number if it begins with 17 - it is 2017, if it begins with 16 it is 2016. Next 2 digits = month and next 2 = the day IMO

Sincerely Lasse

Fmelindy · Oct 4, 2020

Lasse said:
It sounds like it some software problem - is it possible to do a firmware upgrading (or downgrading) ?

It was most if there was any guarantees. But make a support ticket with them - I think they can help you. especially if it is a software problem.

Sincerely Lasse

Tried the firmware upgrading or and downgrading process, did not help.

Another piece of the puzzle now though... it no longer recognizes the redox or salinity probes... looks like the unit is registering as a regular 3 now rather than a 3.1 ex. This might actually be related to the screen going out, maybe there is something wrong with that board now and it is connected to the screen.

Thoughts?

Vinny@GHLUSA · Oct 5, 2020

@Fmelindy
Open a support ticket if you haven't done so already.

Fmelindy · Oct 7, 2020

Just wanted to update everyone and thank you all for your support. I am working with GHL now, having submitted a ticket. The first issue seems to have been with the serial number, which was not right somehow. The GHL service personnel have been a little slow but still good people. So far I have my screen back but still no redox or salinity functionality. Making progress though!

Fmelindy · Oct 9, 2020

Fmelindy said:
Just wanted to update everyone and thank you all for your support. I am working with GHL now, having submitted a ticket. The first issue seems to have been with the serial number, which was not right somehow. The GHL service personnel have been a little slow but still good people. So far I have my screen back but still no redox or salinity functionality. Making progress though!

To wrap this story up, I have fixed the problem. I had to restore the extended functionality by using the upgrade to extended option in GCC. The profilux support people were great, good experience overall. Thanks everyone!