JUST SAY NO TO AQUACAVE!!!!!
SOOOO! I need to vent, and I don't know where else to do this at, rather than here. I took advantage of a black Friday deal, and bought a +1 skimmer, I bought the Tunze 9415 from
@aquacave. When I got the package I realized right away it was to big for my sump area, and began to start the return process with out even opening the package. I have never been so frustrated than I am right now, because not only did I have to pay $80 bucks to ship the skimmer back to THEM , NOW! they want me to pay for them to ship it back to tunze. I will only work with
@Bulk Reef Supply and
@MarineDepot from now on. Not only is their return policy realistic, but the people at Aquacave have no idea what to do. So if I can say anything and help at least one person so they don't have to go through what I am trying to do to get my money back I feel this post was worth it.
on the other hand I ordered a Ghost overflow from
@Bulk Reef Supply and unfortunately it was broken, and the rep on the Chat line side No problem, here is a label to ship it back, and a new one is on the way! Now That's customer service!!!! I have had similar experiences with the team at
@MarineDepot, all positive.
Thank you,
for listening to my rant!
SJ