- Joined
- May 21, 2019
- Messages
- 392
- Reaction score
- 434
- What state or country do you live in
- Georgia
So get this-I ordered the package on June 18th. Receipt came through email and was supposed to be shipped that Friday. Never heard anything from @Bulk Reef Supply or @redsea . So I called BRS and they said all my info was correct and with the launch of the new lighting, they may have been behind. Ok cool no problem. This past Friday I get a call from BRS and they said that the tank I had ordered was not in stock at RS and I would likely receive it early July. Frustrated I call BRS back for a update this morning. I was told the tanks were in stock, but the stands were not. I've tried to call RS a couple of times and sent emails to no avail. I got back in touch with BRS and they said that it would likely be sent out the 12th....Are you serious?Thats not early July...thas the middle of the month!I suppose the majority of my anger is coming from the fact that no one could give me a straight answer or perhaps didnt want to.
I'm pretty frustrated because I have 1600 dollars sitting in limbo for a product that I dont even have!Also a bit ridiculous that BRS, knowing there is a supply issue, has kept the tank for sale on their site claiming there are 12 in stock when they are all delayed another almost 2 weeks. What should I do and what would you do/recommend? Am I being impatient or is my frustration in the right?
I'm pretty frustrated because I have 1600 dollars sitting in limbo for a product that I dont even have!Also a bit ridiculous that BRS, knowing there is a supply issue, has kept the tank for sale on their site claiming there are 12 in stock when they are all delayed another almost 2 weeks. What should I do and what would you do/recommend? Am I being impatient or is my frustration in the right?
.

