Reef Radiance led light..OMG..What a light....

[Big Dog]

I have last years 165 P and used the app download to control it using our tablet.
I had to send it in for a repair, so I had to erase all of my email and files.

When can I get the android, controller app again, as I don't see it on Reef Radiance's website ?

Regards,
Kevin

apps - Reef Radiance

 

[427HISS]

I click on the tab and it just starts a new webpage ?
And I don't get the,..."Smart Control App", that it reads in the manual ?

 

[Bow]

The smart controller app is the one you use to control the lights. Should be labeled dm165p

 

[427HISS]

If you would be willing to help me over the phone, I'd appreciate your time and computer wiz.
Either call me or send me your number. I'll PM you with my number.

Update-

I believe I found the issue, and will let you know how it goes.

 

[Bow]

Lol I don't know about computer wiz. Control alt delete and then I use a hammer. I've got an iPhone not to familiar with droid. But I think I remember somewhere you have to change settings to allow unregistered apps.

 

[427HISS]

EVERYBODY,.......is better at computers than I am. lol
But, I did find out it was the problem like you just mentioned, so I think,....it's fine now.
Thanks !

 

[kaoscoder]

Has there been an update on the replacement controllers? The last communication had from Chars was on 11/13. I followed up on 12/23 to see if there was an update and I did not receive a response. On 01/07 I followed up again and this time I included Ricks e-mail and I have not heard anything back. Is there any update on this?

I, too, did not receive a response from Charles. I've been trying to get a replacement controller since last April.

 

[Tpakiz]

I emailed the middle of November...still no response and last I heard Rick and Co were busy with Black Friday and they'd get to us shortly.

 

[REEF RADIANCE]

Hi Everyone - we sent out an email in November and again in December to LUMENTEK customers as the factory asked us to do so. We put all responses we received in a file and forwarded this to the factory - mid December. We received 10 controllers and are testing them right now. In addition - since this has taken so long to resolve with the factory - we started the process of getting quotes on building our own controllers. This gives us two avenues to fix this once and for all. If you did not receive the email from us regarding any issues you might have with a LUMENTEK controller - please email me directly at [email protected] so we can forward the correct totals to the factory.

We really want this resolved as it has been going on for quite a while now.

Even though it has only happened to a very small percentage of customers who purchased a LUMENTEK led - it still is a pain the **s for those who have a light with an issue.

I am keeping a file personally - in addition to the file the service department keeps - so email me directly so we can track and resolve this at [email protected]

Rick

 

[NanaReefer]

Gratefully my Pro180 has been a trouble free unit.

 

[REEF RADIANCE]

98.1 percent have worked perfectly since we started selling them - which is an amazing statistic for electronics.

And we have resolved almost all the ones that acted up.

A few more to go....

Rick

 

[chicagobears2010]

So I'll try here....been trying to a response to my email, and service request form....no response...Sent Monday the 12th ...Rick linboom....Chicago [email protected]

 

[REEF RADIANCE]

So I'll try here....been trying to a response to my email, and service request form....no response...Sent Monday the 12th ...Rick linboom....Chicago [email protected]

Hi Rick,

This is what it says on our site on the Service Request Form you filled out -I am assuming you missed this:

Generally we will respond to Service Request Forms within 72 hours - not including holidays and weekends- but sometimes we get busy and it takes a little longer.

You would have received a response by today - but Charles our Service Manager is off today - it is his birthday - and so you will get a response tomorrow.

We will get you fixed up and you can enjoy your aquarium and all its inhabitants.

Rick

 

[chicagobears2010]

Hi Rick,

This is what it says on our site on the Service Request Form you filled out -I am assuming you missed this:

Generally we will respond to Service Request Forms within 72 hours - not including holidays and weekends- but sometimes we get busy and it takes a little longer.

You would have received a response by today - but Charles our Service Manager is off today - it is his birthday - and so you will get a response tomorrow.

We will get you fixed up and you can enjoy your aquarium and all its inhabitants.

Rick

I saw that but , I was having problems uploading the video for the service form....I wasn't sure u were getting it or my msgs...U ever look into doing a auto reply msg....so people now if u got what they send ....just a thought ...thanks for replying...

 

[repru04]

I just ordered my first light from reef radiance. I've been researching (procrastinating) and have been impressed with what I've heard. Wish me luck.

 

[tigerdragon]

Dm165e. The base model
3 units for a 180 gallon. Will hold Lps, sps and a few softies

I have two of the 165e on my 90 does great for everything currently running 35% white and around 85% blue corals growing great. I am running mixed reef heavy toward sps

 

[chicagobears2010]

Anybody having trouble with the ir lights...specifically the dm 155?

 

[REEF RADIANCE]

Anybody having trouble with the ir lights...specifically the dm 155?

Hi Rick - what problem are you having specifically?

Rick

 

[REEF RADIANCE]

I just ordered my first light from reef radiance. I've been researching (procrastinating) and have been impressed with what I've heard. Wish me luck.

Good Luck! (-:

Rick

 

[chicagobears2010]

Hi Rick - what problem are you having specifically?

Rick

Just got my light back today from being repaired by you guys..turned it on and the actinic( blue leds) went out again after 10min..same problem why they were sent in to be repaired...REALLY frustrated