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unless the Thanksgiving holiday has delayed the shipping company, everything will be as Rick has promised but he can't help what the shipping company does, just keep that in mind too....
Rick is an awesome guy and will do everything in his power to do what he says he'll do
Hi Everyone,
Hope you all had a great Thanksgiving. I sure did. Let me give you some advice - about how you can really get what you want. If you post on this forum that you have a light or lights or any product we sell coming to you and are kinda hoping or wishing it gets to you soon - it does not help you - or us at all. Since forum members names are not the same as paypal - we have no idea of who you are and consequently cannot address any problem you may have. If you have a light or pump or any product that is getting close to the time you expect it - feel free to email or call us and we will give you the most current info we have. We really care about our customers and want to make sure that everything is on time. We send out emails regularly to update our customers - BUT - if you have a concern or question - we can't help you or solve it unless we know who you are. Those who know me and Tara - know that we sweat bullets over everyshipment and will take the time - as much time as needed - to make everything go the way it should. So call myself or Tara and we will answer your questions - once we know who you are...........................(-:
Got an email the other day from Tara at Reef Radiance. She let me know the light was on it's way from the factory to them. We all know that shipping is really slow during the holiday season. Tara was nice enough to include the tracking number for the shipment to them from the factory so we could follow it. I thought that was a nice touch. They really do work hard to get the products to us. Thanks Reef Radiance!

