I both like them and don't like them. Everything arrived alive and well. I got a refugium package, pod package and 2 crabs. The pod package had some hitch-hikers I was very unsure about, looked like isopods and beyond that I could not completely identify. My macro algae had a hitch hiking crab that I also could not identify (I put him in the sump but I think I lost him when I cleaned out the sump). I also think, cannot guarantee it, but I think I got flatworms from them. So I think they have good products (have not purchased any corals or fish from them) but just not up to the kind of standards a lot of us have for our tanks. So if you get any pods or MA, I strongly suggest checking through it as much as you can.