Seneye help

[USMA36]

I just bought a new seneye. I am not a happy customer. I hate spending money on things that don’t work out of the box. I’m hoping someone here can help since I have not yet heard back from their email only customer service. I installed the seneye connect program. When I launch the program it prompts me to sign in then connect the seneye unit. When I plug it in the program does not see that unplugged it in. Just keeps the same message about plugging the seneye into a usb. I have uninstalled and reinstalled the program several times and I have tried on 3 different computers all with the same effect. Does anyone have any advice for me?

 

[Reefer5640]

Even though it is new, have you updated to the latest firmware?

 

[USMA36]

From the sparse directions on their site it looks like the seneye connect program should update the firmware. I don’t see another way to update it.

 

[USMA36]

Seneye was having email and server issues. I received a phone call this morning and my issues have been corrected. Customer service was helpful.