Should sellers be responsible for FedEx delays?

[BoomCorals]

I don’t mind giving a buyer 3 he DOA unless they send a pic of the corals being taken into their house. If they came home 3 hours after corals were delivered they can die on their porch being cooked under sun.

I’ve tested that and if you use good styrofoam coolers, you get about 4-5 hours in the direct sun on a hot day before you’d have too high of temps. And this is worst case scenario like 110F outside in the sun.

 

[Ento-Reefer]

We all get to choose who we want to do business with. I stick with trusted vendors who have policies I agree with. I recently just went through this and I have to give a big shout out to Battle corals awesome customer service. It wasn't their fault the package was delayed, but Adam had me covered. I hate to see the vendor eat all of the cost in cases like this so I usually go ahead and order a couple of frags to be shipped with the replacements. My thinking is if a company is really good and is one I want to continue to support, then I want to share some of the replacement shipping costs. Many times when there is a shipping delay it has effected more then just your shipment, and if a vendor has 7 shipments delayed that can be a huge loss.