SOS Mobius App Won’t let me log in!!!

[porawhora]

Please help my Mobius app wont even let me log in has anyone had this happen?

 

[HuduVudu]

Please help my Mobius app wont even let me log in has anyone had this happen?

iPhone?

 

[porawhora]

iPhone?

Yes

 

[HuduVudu]

Yes

You need to update the app.

Go to the app store ... scroll until your eyes bleed find the Mobius app and run the update. You will be able to login when it updates.

 

[HuduVudu]

Wife says that you can just search for Mobius in the app store and it will bring it up and you can update.

 

[porawhora]

Wife says that you can just search for Mobius in the app store and it will bring it up and you can update.

I already have the most recent version.. I just got them and set them up today

 

[HuduVudu]

I already have the most recent version.. I just got them and set them up today

Did you check for updates? Sometimes they don't download the latest version.

Also you have to set up an account. Have you done that?

 

[Jbell370]

Mine won’t let me in either, rebooted, removed, reinstalled etc typical IT solutions.

 

[Kupo]

Same issue, I cannot log in

 

[porawhora]

Did you check for updates? Sometimes they don't download the latest version.

Also you have to set up an account. Have you done that?

Yes and yes! I had it to where I was in the app controlling them… I did a factory reset because one of the lights looked more purple than the other. Next it wouldn’t connect to Bluetooth then I closed the app, it logged me out and won’t let me back in

 

[HuduVudu]

Yes and yes! I had it to where I was in the app controlling them… I did a factory reset because one of the lights looked more purple than the other. Next it wouldn’t connect to Bluetooth then I closed the app, it logged me out and won’t let me back in

I would restart your EcoTech hardware.

 

[porawhora]

Mine won’t let me in either, rebooted, removed, reinstalled etc typical IT solutions.

Same even unplugged and turned off my phone etc. I went through everything. Were you in it previously like were your lights set and running for some time?

 

[MattSD]

I just bought MP10 and set up yesterday. Installed the app and tried creating an account today, but keep getting "Connection timeout - check your wireless connection". So maybe it's not my connection but the app?

 

[porawhora]

I would restart your EcoTech hardware.

Already done multiple times unplugged everything for a few minutes even turned off my phone. All of your typical go tos

 

[porawhora]

Same issue, I cannot log in

Were you logged in before? How long have you had yours up?

 

[porawhora]

I just bought MP10 and set up yesterday. Installed the app and tried creating an account today, but keep getting "Connection timeout - check your wireless connection". So maybe it's not my connection but the app?

Same message I am getting currently. Possible the app is down tonight? Maybe?

 

[Kupo]

I just bought MP10 and set up yesterday. Installed the app and tried creating an account today, but keep getting "Connection timeout - check your wireless connection". So maybe it's not my connection but the app?

I got the same error message trying to log in.

 

[Naturalreef]

Same, I think their server is down.

 

[porawhora]

Same, I think their server is down.

It at least makes me feel better it wasn’t just happening to me… still sucks customer service isn’t in until Monday. Someone has to get alerts to that right..?

 

[waynel]

Same error for me