Tenecor Acrylic Aquariums

piranhaman00 · Dec 19, 2022

Hello,

Has anyone ordered from @Tenecor Aquariums in the last few months? I want to place an order with them but I struggle to connect with anybody via email. I had a phone number that I tried calling several times with no response. Makes me hesitant to order from them.

Understand it’s the holidays, looking for any reviews with them as well.

Thanks

blaxsun · Dec 19, 2022

Barring a glowing endorsement from someone else, I'd also be hesitant.

Jekyl · Dec 19, 2022

@vetteguy53081 any history with this supplier?

vetteguy53081 · Dec 19, 2022

Jekyl said:
@vetteguy53081 any history with this supplier?

My 660g made by tenecor and mt LFS displays were made by Tenecor. Very good quality and Long Time maker of acrylic tanks

Tenecor Aquariums · Dec 20, 2022

Greetings. Our customer service email is [email protected]. We have a dedicated, very busy, customer service staff and they try to respond to all emails within 24 hours, excluding weekends and holidays. Yes, we can call you back if you prefer. However the best way to connect with the appropriate team member is by email. All the best and happy holidays.

biecacka · Dec 20, 2022

Straight from the horses mouth!!

corey

litlron · Jan 10, 2023

I emailed them on December 21st asking for a quote on the 120x30x30 listed on their website. Got a response a week later then the next response a week after that to a follow-up question regarding a quote for a smaller size(they don't go bigger than 8ft at the moment). Been waiting six days for the final response to my last two questions. The rep has been polite and professional and I knew to expect some holiday delays but these wait times seem a bit much.

piranhaman00 · Jan 10, 2023

litlron said:
I emailed them on December 21st asking for a quote on the 120x30x30 listed on their website. Got a response a week later then the next response a week after that to a follow-up question regarding a quote for a smaller size(they don't go bigger than 8ft at the moment). Been waiting six days for the final response to my last two questions. The rep has been polite and professional and I knew to expect some holiday delays but these wait times seem a bit much.

I ended up going a different route for the same reason. Also not having a phone number to call with questions is strange. The rep online here is around a lot but directs To the email

Tenecor Aquariums · Jan 11, 2023

litlron said:
I emailed them on December 21st asking for a quote on the 120x30x30 listed on their website. Got a response a week later then the next response a week after that to a follow-up question regarding a quote for a smaller size(they don't go bigger than 8ft at the moment). Been waiting six days for the final response to my last two questions. The rep has been polite and professional and I knew to expect some holiday delays but these wait times seem a bit much.

I checked with the sales rep you were working with. She told me what you were looking for and the follow-up questions. From what I see, your questions were answered in a timely manner and within our stated response time of 24-36 hours. The latest response was yesterday regarding question on the stand.

Responding for quotes is time consuming and sometimes (often) requires several contacts with vendors regarding materials availability. We are having a difficult time sourcing larger sheets over 8 feet and therefore are not quoting them for the time being. Getting freight quotes is another matter. Same situation.

Tenecor Aquariums · Jan 11, 2023

piranhaman00 said:
I ended up going a different route for the same reason. Also not having a phone number to call with questions is strange. The rep online here is around a lot but directs To the email

Best wishes on the route you took. We process dozens of quotes every day. Once an email for quote is sent, a sales rep is assigned to your quote. At that time you are provided with a direct line to him or her. For what it is worth, I am not a sales rep.

nuxx · Jan 11, 2023

litlron said:
I emailed them on December 21st asking for a quote on the 120x30x30 listed on their website. Got a response a week later then the next response a week after that to a follow-up question regarding a quote for a smaller size(they don't go bigger than 8ft at the moment). Been waiting six days for the final response to my last two questions. The rep has been polite and professional and I knew to expect some holiday delays but these wait times seem a bit much.

Same size as my old tank pretty much

Tenecor Aquariums · Jan 11, 2023

nuxx said:
Same size as my old tank pretty much

These are great sizes

nuxx · Jan 11, 2023

Tenecor Aquariums said:
These are great sizes

Can put pretty much anything in a 10 foot tank

Not yours, but no longer a competitors either, tank builder passed away a year ago or so.

Tenecor Aquariums · Jan 11, 2023

nuxx said:
Can put pretty much anything in a 10 foot tank

Not yours, but no longer a competitors either, tank builder passed away a year ago or so.

Pretty sweet! What are you running in the cabinet? And the lights? Who built this for you?

nuxx · Jan 11, 2023

Tenecor Aquariums said:
Pretty sweet! What are you running in the cabinet? And the lights? Who built this for you?

200 gallon Trigger systems sump.

Jeff and Pimped Out Aquariums on the East Coast.

Lights were Kessel 360s.

Whiskeyboy84 · Jan 13, 2023

nuxx said:
Can put pretty much anything in a 10 foot tank

Not yours, but no longer a competitors either, tank builder passed away a year ago or so.

This tank inspired my first build however I went with a glass tank from planet aquariums since they are kind of local to me.

nuxx · Jan 18, 2023

Whiskeyboy84 said:
This tank inspired my first build however I went with a glass tank from planet aquariums since they are kind of local to me.

dang really???

If I had more help and knew I could get the tank in the house, I would have gone low iron glass as well.

That's what I did on the 150 gallon frag tank

italquam · Jan 26, 2023

Tenecor Aquariums said:
Greetings. Our customer service email is [email protected]. We have a dedicated, very busy, customer service staff and they try to respond to all emails within 24 hours, excluding weekends and holidays. Yes, we can call you back if you prefer. However the best way to connect with the appropriate team member is by email. All the best and happy holidays.

Hi,

When will the new aquarium setps on website be available to see? I know you said new systems will be coming out, I am looking for a tank and stand in the 150-180 gallon range and wanted to see what you will be offering

Tenecor Aquariums · Jan 26, 2023

italquam said:
Hi,

When will the new aquarium setps on website be available to see? I know you said new systems will be coming out, I am looking for a tank and stand in the 150-180 gallon range and wanted to see what you will be offering

The website changes are in progress. For now, please contact [email protected] with your request. They can give you a quote pretty quickly

italquam · Jan 27, 2023

Tenecor Aquariums said:
The website changes are in progress. For now, please contact [email protected] with your request. They can give you a quote pretty quickly

I haven't heard back from anyone at Tenecor , emailed them yesterday, not sure what is going on there buy seems a lot of people on forums having same issue with emails.