Thank you to BRS (failed heater)

Stephensx04 · May 10, 2022

Just want to put a thank you to BRS. Last night walked past my sump in basement and noticed my tank temp at 71 degrees. Normally set at 78.5. Looked at it and found my 600 watt titanium heater went bad. Only 2.5 months old. Quickly ran to local big box store and bought 2 200 watt heaters which has brought temp back to 76 but wont go any higher. Called BRS this morning and were out of 600 watt heaters and are sending me 2 300 watt heaters to replace the 600. Great customer service if you ask me.

Thanks again BRS

blaxsun · May 10, 2022

Always great hearing awesome customer service stories.

ZoWhat · May 10, 2022

A 600w heater? We're you cooking a turkey?

Salt And Pepper Thank You GIF by GIF Greeting Cards

Glenner’sreef · May 10, 2022

ZoWhat said:
A 600w heater? We're you cooking a turkey?

Lol!!!

In Arizona, I just open the door and it’s 90 in no time!!!

dedragon · May 10, 2022

i would suggest getting temp controller as well just in case (or similar one, this is just what i use)

Windirmere · May 11, 2022

Is that inkbird a reputable brand?

dedragon · May 11, 2022

yes i think so (i havent heard anything bad about them), but they only hold temperature within 1 degree as opposed to some other aquarium focused contollers

((FORDTECH)) · May 11, 2022

Stephensx04 said:
Just want to put a thank you to BRS. Last night walked past my sump in basement and noticed my tank temp at 71 degrees. Normally set at 78.5. Looked at it and found my 600 watt titanium heater went bad. Only 2.5 months old. Quickly ran to local big box store and bought 2 200 watt heaters which has brought temp back to 76 but wont go any higher. Called BRS this morning and were out of 600 watt heaters and are sending me 2 300 watt heaters to replace the 600. Great customer service if you ask me.

Thanks again BRS

This is the reason for a controller of some sort. The text message alarms are worth it alone. If my temp is+-1 degree of my set temp I get alarms to my phone

((FORDTECH)) · May 11, 2022

A temp drop like that alone is enough to have a tank crash and loose corals

Stephensx04 · May 11, 2022

dedragon said:
i would suggest getting temp controller as well just in case (or similar one, this is just what i use)

I do use the inkbird controller. However I did some work on the tank a month or so back and changed the low temp warning and forgot to change it back. Its now set back to normal.

Stephensx04 · May 11, 2022

ZoWhat said:
A 600w heater? We're you cooking a turkey?

Lol no but the sump is in the basement and my basement temp average is about 60 degrees all year long and tank is up on first floor. We keep the house around 68 all year long. So I like to over kill on heater so it doesnt have to work as hard.

Reefnewb · May 21, 2022

Stephensx04 said:
Just want to put a thank you to BRS. Last night walked past my sump in basement and noticed my tank temp at 71 degrees. Normally set at 78.5. Looked at it and found my 600 watt titanium heater went bad. Only 2.5 months old. Quickly ran to local big box store and bought 2 200 watt heaters which has brought temp back to 76 but wont go any higher. Called BRS this morning and were out of 600 watt heaters and are sending me 2 300 watt heaters to replace the 600. Great customer service if you ask me.

Thanks again BRS

What size tank?

Chris99999 · May 21, 2022

Are you running a single heater? I have 3 smaller heaters that add up, hooked up to same controller. If one fails, it gives you more time to react. I use this - https://www.homedepot.com/p/Commerc...y-Grounded-Triple-Tap-Adapter-LA-26/306625657

Wasabiroot · May 21, 2022

2 300w is better anyways. (Same power but more benefits. Redundancy when one fails, preventing drastic swing, the on off cycles are theoretically reduced, etc etc)

Glad you got it back running!

Stephensx04 · May 31, 2022

Reefnewb said:
What size tank?

120 gallon display 55 gallon sump

a.t.t.r · May 31, 2022

Windirmere said:
Is that inkbird a reputable brand?

No they are VERY prone to drift. I have had give or take 2 degree drift over a year until last night when it decided to drift 10 degrees in 1 hour. Thankfully I have a secondary controller on my heater or my tank would have fried.

jmatt · May 31, 2022

ZoWhat said:
A 600w heater? We're you cooking a turkey?

Is that a lot? I purchased the Helios 700w (2x350) and it's rated for 100 to 170 gals.

codenfx · May 31, 2022

I have 2 300w brs heater plugged into the inkbird running for 8 months now. Ive always wondered, how do you know when one is failing? There's no way to tell since there's no indicator unless I missed it somewhere.

ZombieEngineer · May 31, 2022

You should have gone two 300W to begin with. Always better to have two smaller heaters than one large one.

Might also be worth considering an aquarium controller of some sort two. These can alert you of issues like this before you come home to a 71 degree tank.