Ai Prime 16HD Failure

[Zakary2003]

My AI prime light is not working properly. I cannot connect to it to change settings. I cannot factory reset the device. I cannot do a live demo. It will still allow me to enable the schedule and feed mode, but that is it. Troubleshooting results in a bluetooth error. I have already restarted my phone. I am leaving for Christmas for 19 days starting next Thursday and I do not want to leave with faulty equipment. Please help!

 

[ryanjohn1]

Have you contacted ai they are pretty good at responding

 

[Zakary2003]

Have you contacted ai they are pretty good at responding

I have but it was shortly before this post so I haven't recieved a response

 

[dangles]

If it's still in warranty they'll get you taken care of

 

[Zakary2003]

If it's still in warranty they'll get you taken care of

Can they do it before Thursday though? If it breaks while I'm gone, the tank will not be the same after 19 days of absolutely no light.

 

[ryanjohn1]

Start doing some serious googling on how to do like a hard reset

 

[Zakary2003]

Start doing some serious googling on how to do like a hard reset

I already tried the hard reset. It didn't even allow me to do the reset. It flashed red but did not flash blue and green afterwards which means the hard reset was unsuccessful. Do people honestly go through the trouble of posting here before doing a simple Google search?

 

[ryanjohn1]

Stupid question. Was it disconnected from power while try reset? And yes people regularly do that

 

[Zakary2003]

Stupid question. Was it disconnected from power while try reset? And yes people regularly do that

No, it wasn't. But I did try unplugging it and plugging it back in

 

[ryanjohn1]

In directions for reset says have unplugged and then hold button

 

[ryanjohn1]

Unplugged and replugged is soft reset

 

[Zakary2003]

In directions for reset says have unplugged and then hold button

Yeah I've tried that too

 

[ryanjohn1]

Also is app up to date?

 

[Zakary2003]

Unplugged and replugged is soft reset

Yes I am aware. But I still tried it.

 

[Zakary2003]

Also is app up to date?

I do not see an update available

 

[ryanjohn1]

And I’m just look at mine. No update for app. How bout done the device itself need an update. I know my Nero 3 needed one and screwed up all 7 of my ai devices

 

[Zakary2003]

And I’m just look at mine. No update for app. How bout done the device itself need an update. I know my Nero 3 needed one and screwed up all 7 of my ai devices

I cannot check for updates. It says something about a bluetooth timeout when I try.

 

[ryanjohn1]

Android or iOS?

 

[dangles]

Can they do it before Thursday though? If it breaks while I'm gone, the tank will not be the same after 19 days of absolutely no light.

Let them know your situation. I would guess they can get you taken care of.

 

[Zakary2003]

Android or iOS?

Android. But I tried pairing it to an IOS phone. It wouldn't pair.