Come on Marine Depot!

[User1]

My apologies for singling out Marine Depot as this seems to be an Innovative Marine issue. It just seems shady that it happens when the Black Friday banners go up. Thanks for the clarification.

Any chance you call MD and ask about it? I bet you would get an answer.

I've never purchased through them to be honest. Exchanged a few PM's or posts in threads and have to say I liked what I heard. Interesting nugget is that I was on the BRS Trident waiting list (not knocking them here - just for reference) - a few of us are on that list here on the board actually - anyway someone posts that they are in stock at MD. So we all rush over there and guess what. There goes my first MD purchase.

Easy process. Said 5 days shipping. I received it in 3. Sent a message to say thanks. They replied and said you are welcome and thank you for my business. Nothing related I guess to your post but I didn't find them that bad and figured it may be worth a call and ask.

 

[Mical]

Skimz is pulling the same stunt. Bought dosing reservoir for $68 earlier this year when I went to purchase second one it was $82. Now on sale for $70. All in a matter of a month. As they say in retail "it's the price you pay if you want to play".

I can't really complain because in my industry/business - concert tickets rarely if EVER get discounted, so I'll hold my tongue.

 

[mattzang]

when was the pro bundle $254? i was interested in the 20g fusion myself back when the tank only was $199, then they cleared those out and did the pro bundle thing and the price was always $299. i want to say there was a sale awhile back, but i don't recall the price then, but the full price was always $299

 

[Dj City]

Going out of town and needed a doser. Bought it 3 days ago, MD puts it in sale 15% off today...

Dern.

Call them. They honor their sale prices. They will issue a refund for the difference.
It's easier and lead expensive for them to do that then accept the return for refund and ship out a new unit at the sale price...

 

[Dj City]

They ALSO get people that don't pay attention to prices...
Check out the price differences between Apex bundles vs buying all the same components separately.

You miiiiiight be surprised.

 

[Ldc3000]

Disappointed with them as well. I use to almost exclusively shop with MD, but in the last few months I have bought a ton of gear, and all of that business went to BRS and Saltwater Aquarium, as MD shipping was slow, and I often got better pricing elsewhere....

I noticed that with the shipping as well.

 

[Silver14SS]

Disappointed with them as well. I use to almost exclusively shop with MD, but in the last few months I have bought a ton of gear, and all of that business went to BRS and Saltwater Aquarium, as MD shipping was slow, and I often got better pricing elsewhere....

I had the inverse experience! Multiple wrong orders from the most popular vendor with no solution other than ship it back and we'll send you another one when we get it back. I took a break from them for about a year, tried them earlier this month. Liquid product leaked all over, let them know when it arrived on a Wednesday with the request to see what could be done to get it to me by the weekend. Their solution was to split expedited shipping with me if I wanted to pay $30. I declined, they shipped the replacement standard even though I paid for fast flat rate on the original and the replacement arrived 6 days later. I won't give them another shot.

Switched over to MD and it's been smooth sailing!

 

[AbjectMaelstroM]

I had the inverse experience! Multiple wrong orders from the most popular vendor with no solution other than ship it back and we'll send you another one when we get it back. I took a break from them for about a year, tried them earlier this month. Liquid product leaked all over, let them know when it arrived on a Wednesday with the request to see what could be done to get it to me by the weekend. Their solution was to split expedited shipping with me if I wanted to pay $30. I declined, they shipped the replacement standard even though I paid for fast flat rate on the original and the replacement arrived 6 days later. I won't give them another shot.

Switched over to MD and it's been smooth sailing!

Heh, I must just have crap luck. This was my first purchase from MD; I Just ordered an Aquamaxx Cones Q-2 for my new tank and was excited when it finally arrived and I got my "delivered" notification.

I get home, eager to unbox and put everything together.... Only to find that the pump was loose in the box and that two loose pieces in the opposite corner of the box weren't screws, but were actually pieces of venturi tubing that have broken off.

I known "things happen" in transit, but this makes for a sour first experience with a vendor. I've reached out to @MarineDepot and waiting to hear back. Hopefully this can be easily fixed and there's nothing else wrong with the unit.

 

[sarcophytonIndy]

MD is too slow to ship. I have switched to BRS and Premium Aquatics

 

[GQuinn]

Premium Aquatics is a very good company with good customer service And fast shipping. No gimmicks or point systems, just good prices.

 

[old salt reefer]

Seems to be the case at other vendors as well. Hit all the shops and you may get Lucky
INNOVATIVE MARINE 20 NUVO FUSION PENINSULA PRO AIO AQUARIUM BUNDLE
$299.99

$254.99
Earn 254 Reward Points

I bought this from Marine Depot in Sept. for $299.00.

 

[siggy]

I bought this from Marine Depot in Sept. for $299.00.

How do you like it ?

 

[bearings]

I got one from BRS on 9/18, they were having a 10% off sale so it ended up being 269 for me at the time.

 

[old salt reefer]

How do you like it ?

I'm completely happy with it. Do to where/how I live(in a basement,my daughter-in-law and 3 of my grandchildren live upstairs while my son lives with his girlfriend and my other grandchild somewhwere else-yea I know) I had limited space on where to put a aquarium. This one fit my needs. Innovative Marine makes a good product. When I got a dino problem they even have a UV sterilizer that fits in the first chamber of the sump. After some internet searching I even found a HOB refugium(Figi Cube) that with a little grinding fit right on. It draws water from the 2nd chamber of the sump and drains it into the 3rd. I use IM's cheato light on it.

Notice NO MORE DINOS-well I sure at the end of that month long fight.

 

[siggy]

This one fit my needs. Innovative Marine makes a good product.

Thats TOO COOL! Have a great Holiday with your grand kids

 

[MarineDepot]

I've been looking at the IM nuvo fusion 20 pro on Marine Depot for a few months now. The price was $254. I noticed yesterday that MD is having a black Friday 15% off sale. At the same time I saw the price of the fusion 20 shoot up to $299 so the NEW BLACK FRIDAY sale price is $254! What a deal right? People, make sure you are really getting a deal this black friday. I'm very disappointed that Marine Depot would do this to their customers.

Hi ReeferSpot,

I'm very sorry to hear about this pricing situation. I did some digging to see what may have happened and as far back as May, I am only seeing that the tanks have sold for a retail of $299 on our site. Do you happen to remember where or when you saw the sale price of $254 before the current sale? Having that information would allow me to take a look in the correct areas to see what may have happened. As some others in this thread have mentioned, Innovative Marine is a MAP brand so the products we carry are subject to their pricing, but from what I have seen neither them or us have tried to pull a fast one in terms of this Black Friday sale. Again I would like to apologize for the situation but any additional information you can provide may help me get to the bottom of this.

One note is that we did use to sell the tank by itself for $199 but IM has since started bundling them with the stand, raising the retail to $299.

-Steven @ Marine Depot

 

[MarineDepot]

Heh, I must just have crap luck. This was my first purchase from MD; I Just ordered an Aquamaxx Cones Q-2 for my new tank and was excited when it finally arrived and I got my "delivered" notification.

I get home, eager to unbox and put everything together.... Only to find that the pump was loose in the box and that two loose pieces in the opposite corner of the box weren't screws, but were actually pieces of venturi tubing that have broken off.

I known "things happen" in transit, but this makes for a sour first experience with a vendor. I've reached out to @MarineDepot and waiting to hear back. Hopefully this can be easily fixed and there's nothing else wrong with the unit.

Hi Abjectmaelstrom,

Sorry to see that the pump arrived to you as it did. This is our peak time of the year so our service agents are pretty backed up right now. Obviously that isn't your fault so I do apologize for the delay. It does look like we should easily be able to send you a new venturi so that will be a quick fix. I'll DM you for some more details so we can hopefully get this sorted out a bit faster.

-Steven @ Marinedepot

 

[AbjectMaelstroM]

Hi Abjectmaelstrom,

Sorry to see that the pump arrived to you as it did. This is our peak time of the year so our service agents are pretty backed up right now. Obviously that isn't your fault so I do apologize for the delay. It does look like we should easily be able to send you a new venturi so that will be a quick fix. I'll DM you for some more details so we can hopefully get this sorted out a bit faster.

-Steven @ Marinedepot

Wanted to provide an update as a lot of times people only sound off when there is something wrong but not when things go well....

Reached out to MD customer support this morning and after talking to one of the reps (Felicia), I now have a replacement venturi coming in the mail.

Originally she didn't think they had any parts avaliable so she was going to send me a whole new skimmer and arrange for UPS pickup of the damaged one.

Things happen and plans get bumped, but at the end of the day MD provided great customer support, especially during the time I know they are slammed. Two thumbs up for @MarineDepot

 

[Borg]

Their shipping is soooo slow

 

[Quietman]

Their shipping is soooo slow

Not my experience. I just ordered a new Tunze pump from them last week and the free shipping was quickest I've seen in a while (3 days)..so much so I just ordered from them again.