I had the same issue. Was advised to use the same vial to zero the meter and to do the actual test. Add C1, get it out quick, add reagent, shake, polish, put it back in for add C2. Mine is the LR, not the ULR. I'm no expert, but that was the overwhelming consensus when I tried the #askBRSTV fb page. I think it was even a hanna rep. Point being, it's a PAIN cuz mine times out after 3 mins and getting the regents out of that little envelope and shaking for two minutes, plus buffing the vial is hard. Even so, my results have been a lot more consistent since using that approach. Still not what I'd like, but I'm not questioning the trends anyhow.