You disappeared on the topic months ago (it's all there in bytes and black and white), with me and others that would have loved to hear an "insight".. Not someone ego tripping saying" oh, your doing it wrong, but I'm not going to tell you how, so I'm so smart"..
And let me just clarify, that is not a big deal to me at this point personally(as i said before, I knew it was bunk with the user error jargon, but i played along to see if you would "produce the goods", which you didn't!) , but others that read this in the future, hopefully won't fall into that little verbal "ego trap". I have other test kits(including Hanna), testing equipment, hobbies, career etc, that i never have or had the problems with them/it that i have had with this one kit.. So, I take it seriously when someone says "user error"..
Truth is the truth and on this, you came up short.. It was once said "if your not part of the solution, your part of the problem", and your part of the problem on this topic and test kit..
No one degraded you, but your degrading intelligent people taking your stance and not proving anything..
I am sure, and know there are tons of people like myself that used this kit and had issues (hence, is general standing pretty much across the board when you read or experience anything about them), so i err on the side of the kit..
I still welcome any "helpful" insights, but hollow and non backed up "forum chatter", that's one of the unfortunate things about the net.. And my stance still stands on anyone to not even listen to you about this kit, because you've not proven anything besides saying others are doing something wrong..