In such a small tank, I'd highly recommend staying away from any type of starfish besides a harlequin serpent or the like. With most starfish it isn't fully understood what they eat and they simply starve to death, and in nanos it happens very quickly, especially in one so young. I'd hate to see their money wasted on something that doesn't survive and thrive.
I doubt it was ammonia that killed the snails. Most reef snails are very, very hardy and can handle extreme temperature and salinity swings (as a lot are intertidal), and ammonia shouldn't bother them, not that quickly anyways, unless it was very, very high, but at that point everything in it would have also died and the water would have been very cloudy.