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- Aug 17, 2018
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I really appreciate that Alain share the power issue information here. This will much help others learn more about the real situation of this lamp. I am even more grateful for his help in open the power to find out the problem.
Background :
2021 Jan 1 2 pcs RS90 begin to work
2021 Mar 3 add 2 more begin to work
2023 Jan 15 2 pcs power broken
2023 Jan 28 the thirds power broken
Analysis:
* 3 independent power supply almost simultaneously bad, So I asked open them.
* All are "capacitor- broken". Also the internal GND line turned from bright yellow to grayish yellow. So I focus on what make the internal temperature so high which cause the cap broken.
* we together check the enviroment, seems all are normal.
* I asked R&D lab test the temperature at statuse: input 110 Voltage Wattage : 95W , simulate normal room temp, cap < 95C , shell < 58C after run 24 hours. all are lower than the standard requirement of CE, FCC. TUV. ( the following show them).
* RS 90 Just two and a half years on the market,too small a sample to analyze failure rates after 2 year working.
* there is 0.01% broken in 1 and 2 year. now I know no one contacted us that more than 1 power supply was broken.
* Power suppliers are helping to do more temperature testing in unusual situations
Improvement:
* Warranty time of power extended to 2 years. The power is free and shipping cost is free under the warranty.
* we promise ship a new power in 24 hours after the user show the power problem in the video.
I am very sorry for this and thank Alain again.
Background :
2021 Jan 1 2 pcs RS90 begin to work
2021 Mar 3 add 2 more begin to work
2023 Jan 15 2 pcs power broken
2023 Jan 28 the thirds power broken
Analysis:
* 3 independent power supply almost simultaneously bad, So I asked open them.
* All are "capacitor- broken". Also the internal GND line turned from bright yellow to grayish yellow. So I focus on what make the internal temperature so high which cause the cap broken.
* we together check the enviroment, seems all are normal.
* I asked R&D lab test the temperature at statuse: input 110 Voltage Wattage : 95W , simulate normal room temp, cap < 95C , shell < 58C after run 24 hours. all are lower than the standard requirement of CE, FCC. TUV. ( the following show them).
* RS 90 Just two and a half years on the market,too small a sample to analyze failure rates after 2 year working.
* there is 0.01% broken in 1 and 2 year. now I know no one contacted us that more than 1 power supply was broken.
* Power suppliers are helping to do more temperature testing in unusual situations
Improvement:
* Warranty time of power extended to 2 years. The power is free and shipping cost is free under the warranty.
* we promise ship a new power in 24 hours after the user show the power problem in the video.
I am very sorry for this and thank Alain again.



