atomz
Community Member
I must say I ordered and have had 3 dm155es setup over my 210 and the coral growth in a month is insane my duncan frag went from 4 heads to 12 crazy and I had 12 39 watt t5s with ati bulbs on it before
Reef Radiance led light..OMG..What a light....
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redtop03
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the only drawback to the sales Rick has is the waiting game and I hate waiting too, but keep in mind, these are not in stock items and he places the order after the sale has ended so the 1 to 3 weeks shipping deadline starts at that point, these sales are like a group buy except for Rick ships to each individual instead of 1 person, he stays pretty much on top of it and gets them out ASAP, just be patient guys, the products are well worth the wait
dcsaquarium, love your signature line LOL
the only drawback to the sales Rick has is the waiting game and I hate waiting too, but keep in mind, these are not in stock items and he places the order after the sale has ended so the 1 to 3 weeks shipping deadline starts at that point, these sales are like a group buy except for Rick ships to each individual instead of 1 person, he stays pretty much on top of it and gets them out ASAP, just be patient guys, the products are well worth the wait
dcsaquarium, love your signature line LOL
Yeah, that is the only draw back. I ordered directly from the website and not with a group buy so hopefully I'm not waiting for some sale to end. I do wish they kept some common standard items in stock. I think he would sell more. A lot of people aren't willing to wait 3-4 weeks for a light. For the price though I can't argue.
redtop03
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he usually has a few or the more popular items in stock but he has been doing really well with sales too so he may have been out of stock with your light, I hope you get it real soon though, it is a major bummer and really sorry for the wait, have you contacted Rick recently to find out the status ?
I didn't want to bother him because it's within the 3 weeks they say to give them. I did send an email over the weekend to Tara to just check on it. But I haven't received anything back yet.
REEF RADIANCE
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Hi Dustin, it's Tara. I saw your email over the weekend. It is not that we don't stock our product - we stock all of the items that we sell. Our challenge is that no matter how much we order from the factories, we sell more. As Rick keeps pointing out, these are small factories and they can only produce so many lights a week, and we have them running to maximum capacity to keep up with our orders. You don't know Rick personally, but if you did, you would know that he agonizes over all shipments - he really wants every light delivered right away - but we can't just have another factory manufacture any of our lights, as we have hand-picked the factories that we use, to insure that when it gets to you, you are getting the best quality light available for your hard-earned dollars. We are aware that we lose some customers who cannot wait, however we will never sacrifice quality for quantity. If we lose some sales because people can't wait, I'm going to quote Atomz here, from a few posts back.... "I must say I ordered and have had 3 dm155es setup over my 210 and the coral growth in a month is insane my duncan frag went from 4 heads to 12 crazy and I had 12 39 watt t5s with ati bulbs on it before". ..... to me personally, that quality of product is worth waiting for. I hope that this answers your question. ~Tara
robbrouse
Well-Known Member
Yup.. We all knew ordering them they would take awhile. I'm just biding my time.. If I would of of a lot more cash maybe I'd of went with something out, but the reviews along to me are worth the wait...
By no means am I complaining. I agree that your products are great. I'm sorry about the stocking of items. I assumed when I shouldn't have. I'm just excited and watching the email like everyone else. Thank you for working hard to get us great products team Reef Radiance.
REEF RADIANCE
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New forum sale!
Yeah - what Tara said. I wanted to add that we are ramping up for Christmas and are hoping to get ahead of the curve and have more inventory than we sell by the first week of December. That is our goal.
Additionally, we just started a new forum sale - and put in some really crazy stuff.... just to show we still think profit is overrated.........:neutral:
Click on the link below and let me know what you think - and as always.....
TELL YOUR FRIENDS!!
(and even some people you don't like... it will soon be Christmas after all)
1117 FORUM SALE - Reef Radiance
Rick
Yeah - what Tara said. I wanted to add that we are ramping up for Christmas and are hoping to get ahead of the curve and have more inventory than we sell by the first week of December. That is our goal.
Additionally, we just started a new forum sale - and put in some really crazy stuff.... just to show we still think profit is overrated.........:neutral:
Click on the link below and let me know what you think - and as always.....
TELL YOUR FRIENDS!!
(and even some people you don't like... it will soon be Christmas after all)
1117 FORUM SALE - Reef Radiance
Rick
Ricks Reef
Active Member
I received my light from Reef Radiance one week ago. I got in on the sale they were running. From placing my order for the lights to arriving at my door was 3 weeks and 4 days. I'm the most impatient person in the world (wrong hobby to be in with no patience lol).Anyway I got antsy after 3 weeks so I emailed them and received a response immediately. Tara said they just received their shipment and would test the lights and ship out Monday. That's exactly what they did. I guarantee you wont find customer service any better than Reef Radiance and the light I got, I'm blown away by the quality, especially for the price. Reef Radiance....an AWESOME Vendor:clap2:
AquaNovice
New Member
I agree with the impatience thing. Ordered my light on the 8th and just waiting for the email that says it's shipped is killing me. I'm hoping to get that news sometime this week. PayPal screwed up my shipping address, but luckily I caught it and sent Tara and Rick an email. Super fast response from Tara and got the issue resolved.
BraddB
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Website issues?
Is anyone else having issues trying to access www.reefradiance.com? I get a "Forbidden" error when I try to access the site with my phone.
Is anyone else having issues trying to access www.reefradiance.com? I get a "Forbidden" error when I try to access the site with my phone.
twelvefive
Well-Known Member
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