WARNING: Avoid latest AOS updates!

[Bpp124987]

What kind of company nukes peoples tanks and then just says nothing about the resolution when the uproar dies down. Unbelievable. How do these people sleep at night

 

[hunterallen40]

What kind of company nukes peoples tanks and then just says nothing about the resolution when the uproar dies down. Unbelievable. How do these people sleep at night

I really hope they see this comment.

If they would just own the mistake publicly, that would make a world of difference.

And if they would acknowledge that this update does in fact fix the issue, I would certainly sleep a lot better at night.

 

[Bpp124987]

I really hope they see this comment.

If they would just own the mistake publicly, that would make a world of difference.

And if they would acknowledge that this update does in fact fix the issue, I would certainly sleep a lot better at night.

Exactly. It’s not hard.

 

[Tamberav]

What kind of company nukes peoples tanks and then just says nothing about the resolution when the uproar dies down. Unbelievable. How do these people sleep at night

Red Sea?

 

[hunterallen40]

Red Sea?

Oh no... please don't turn this into one of those threads lol.

Quick update... There has been some very strange, infrequent behavior since the update for us. I thought it was hardware, but it may actually be more firmware issues.

While not as terrible as the other kill your tank bug, this one does it slowly. It becomes unable to rotate, and ends up not actually dosing (but logging it as if it did). Since it's so quiet, I was not able to figure this out until I dropped ~2 dKH. Neptune support is all over it, so hopefully this doesn't bite too many of you... But, if it does, I was able to come up with a workaround.

The issue fixes itself when the doser is power cycled (literally just unplugged and plugged back in again). So, I wrote a program to generate a program to turn off the doser 3 minutes before every other dose for 1 minute. This seemed to keep things working pretty reliably. If any of you update to the new firmware and see this, I can generate the apex code for you if you send me a screenshot of your dosing interval (or you can type the 50+ lines in manually if you prefer lol).

Video of this bug: https://photos.app.goo.gl/YMvPyTgTjQaEcSXU8

Link to python script if you are wanting to generate it yourself: link

 

[Bpp124987]

Oh no... please don't turn this into one of those threads lol.

Quick update... There has been some very strange, infrequent behavior since the update for us. I thought it was hardware, but it may actually be more firmware issues.

While not as terrible as the other kill your tank bug, this one does it slowly. It becomes unable to rotate, and ends up not actually dosing (but logging it as if it did). Since it's so quiet, I was not able to figure this out until I dropped ~2 dKH. Neptune support is all over it, so hopefully this doesn't bite too many of you... But, if it does, I was able to come up with a workaround.

The issue fixes itself when the doser is power cycled (literally just unplugged and plugged back in again). So, I wrote a program to generate a program to turn off the doser 3 minutes before every other dose for 1 minute. This seemed to keep things working pretty reliably. If any of you update to the new firmware and see this, I can generate the apex code for you if you send me a screenshot of your dosing interval (or you can type the 50+ lines in manually if you prefer lol).

Video of this bug: https://photos.app.goo.gl/YMvPyTgTjQaEcSXU8

Link to python script if you are wanting to generate it yourself: link

Nice job! But what a kludge. I’m losing confidence in Neptune.

The silence is deafening…

 

[Bpp124987]

Can you share more information with me about your specific situation?


Do you have a Neptune support ticket?
What version of AOS did you have installed when this happened?
Can you add me to your APEX (my username is JoeC)?

Hey @Joe Carioti you collected all this info, what’s the scoop?

Lots of nuked tanks, what was the problem, what was the resolution, and should we trust apex now?

Have you upgraded your tanks apex?

 

[Bpp124987]

Oh no... please don't turn this into one of those threads lol.

Quick update... There has been some very strange, infrequent behavior since the update for us. I thought it was hardware, but it may actually be more firmware issues.

While not as terrible as the other kill your tank bug, this one does it slowly. It becomes unable to rotate, and ends up not actually dosing (but logging it as if it did). Since it's so quiet, I was not able to figure this out until I dropped ~2 dKH. Neptune support is all over it, so hopefully this doesn't bite too many of you... But, if it does, I was able to come up with a workaround.

The issue fixes itself when the doser is power cycled (literally just unplugged and plugged back in again). So, I wrote a program to generate a program to turn off the doser 3 minutes before every other dose for 1 minute. This seemed to keep things working pretty reliably. If any of you update to the new firmware and see this, I can generate the apex code for you if you send me a screenshot of your dosing interval (or you can type the 50+ lines in manually if you prefer lol).

Video of this bug: https://photos.app.goo.gl/YMvPyTgTjQaEcSXU8

Link to python script if you are wanting to generate it yourself: link

This was specific to the new quiet drive?

What’s going on now? Still broken or what?

 

[hunterallen40]

This was specific to the new quiet drive?

What’s going on now? Still broken or what?

Yes, specific to the new quiet drive.

After talking to neptune support, I was given beta firmware to try. Fixed the issue where the doser is not able to rotate. It does appear to be software.

There have been a number of firmware problems with the DOS QD. IMHO, it's very clear that these were not ready for use when released to the general public. Neptune has stayed silent. Very disappointing.

If anyone is considering "upgrading" their doser to the new DOS QD, I highly encourage you to wait. Buy the OG doser if you need to buy one. The new one is very quiet, but also very buggy.

 

[Bpp124987]

Yes, specific to the new quiet drive.

After talking to neptune support, I was given beta firmware to try. Fixed the issue where the doser is not able to rotate. It does appear to be software.

There have been a number of firmware problems with the DOS QD. IMHO, it's very clear that these were not ready for use when released to the general public. Neptune has stayed silent. Very disappointing.

If anyone is considering "upgrading" their doser to the new DOS QD, I highly encourage you to wait. Buy the OG doser if you need to buy one. The new one is very quiet, but also very buggy.

Are you on the latest firmware? Is everything else working ok?

 

[hunterallen40]

Are you on the latest firmware? Is everything else working ok?

I'm running an unreleased firmware version that Neptune support installed on my apex.

With this version everything seems to be working on expected, but this version is not yet available to the general public.

 

[Bpp124987]

I'm running an unreleased firmware version that Neptune support installed on my apex.

With this version everything seems to be working on expected, but this version is not yet available to the general public.

Yeesh. So they’re just out there beta testing on you and on everyone else if they know yours isn’t working right. Scary.

 

[hunterallen40]

Yeesh. So they’re just out there beta testing on you and on everyone else if they know yours isn’t working right. Scary.

What's really scary is the amount of time mine has been running the beta software without it being pushed to the rest of the apexes.

As a software dev, that means there's a bug they haven't quite fixed yet that I haven't been warned about, or their release process is just entirely too slow. Well, QA process could be quite long or something... But given the quality of the last updates, I highly doubt it's that.

Again, it sure would be nice for Neptune to say literally anything at all at some point.

 

[Bpp124987]

What's really scary is the amount of time mine has been running the beta software without it being pushed to the rest of the apexes.

As a software dev, that means there's a bug they haven't quite fixed yet that I haven't been warned about, or their release process is just entirely too slow. Well, QA process could be quite long or something... But given the quality of the last updates, I highly doubt it's that.

Again, it sure would be nice for Neptune to say literally anything at all at some point.

Ya!

 

[TokenReefer]

What's really scary is the amount of time mine has been running the beta software without it being pushed to the rest of the apexes.

As a software dev, that means there's a bug they haven't quite fixed yet that I haven't been warned about, or their release process is just entirely too slow. Well, QA process could be quite long or something... But given the quality of the last updates, I highly doubt it's that.

Again, it sure would be nice for Neptune to say literally anything at all at some point.

What version do you have?

 

[hunterallen40]

What version do you have?

I am now (as of yesterday) running the latest DOS QD firmware and AOS. This build is a later build than the one they had me running previously, and I have not seen issues so far with the latest dos qd firmware (though I will never not be worrying about it).

 

[David Cher]

the latest update : 5.12 8H24 works without issue for me .

PS i do not have the quietdrive .

 

[rsach]

Test B fail and no DOS log post 5.12 8h24 firmware update. Initially I thought the line in trident were clogged so I flushed all the lines and manifold, it still gives Test B fail. Neptune asked me to return the unit for service and I just realized that DOS has stopped logging for the past 4 days since I updated the firmware.

 

[rsach]

This is where I am at. Now it won’t test anything but alk. 1 I’d suspect a mechanical issue. Not both doing the same thing.

Also every few hours they are “Initializing”

Same issue here, test B fail, also DOS not showing any log after update. I have flushed all the lines and manifold multiple times. I wonder if it's related to the firmware update.

 

[uquevedo]

I had a lot of issues after the update. I solved them changing the micro sd card inside the apex unit, it was fried.