I thought this might be a fun topic to bring up in order for people to share their experiences. I for one just had one occur yesterday that I thought might be funny to share with everyone. I had been having issues with my RO/DI unit and decided to call BRS to get to the source of the issue. They were a great help and concluded that my RO membrane was probably faulty to begin with and sent me a new one free of charge! I got it in the mail and followed the directions and opened the cap to the RO membrane container...and discovered that I had forgot to install the original membrane that came with my upgrade kit.. No wonder I was getting horrible TDS readings. Looking forward to hearing others big mistakes.


Oh well... life is good 


