EMERGENCY TANK FAILURE RED SEA REEFER

[Tamberav]

I had a failure of a previous 526XL tank and they sent me this one in Aug 2021 that was supposedly reinforced. I don’t know what version exactly.

Not the first person to say that their tank leaked and then the replacement also leaked *eek*

 

[FortyFour44]

Quick update. I was able to use Gorilla tape to stop the leak but only after half of the 110g tank drained on our floors. Was able to catch some with a trash can.

I can’t find a contact number and had to submit to their online product support form. If anyone has a number, it would be appreciated.

 

[Dom]

Another one. No shortage of Red Sea seam failures.

 

[jackson6745]

I had a failure of a previous 526XL tank and they sent me this one in Aug 2021 that was supposedly reinforced. I don’t know what version exactly.

You had 2 Red Sea failures. Unbelievable. My LFS is constantly being hired for Red Sea tank rescues and posts it all the time on IG. It amazes me that people will still defend this company.

Best of luck setting up a temporary home. Everything should be fine.

 

[Dom]

Quick update. I was able to use Gorilla tape to stop the leak but only after half of the 110g tank drained on our floors. Was able to catch some with a trash can.

I can’t find a contact number and had to submit to their online product support form. If anyone has a number, it would be appreciated.

Friend, I would put a piece of wood against the front and back panes, then clamp it.

From what I've read, RS doesn't have the best customer service. You may want to get a pair of 60 gallon breeders or some Brute tubs.

 

[Bum]

I hope your damages were minimal. I hate seeing these type of red sea threads still popping up after all these years. I think I'd trust an aqueon tank more than a red sea at this point.

 

[kyreefville]

Wow sorry to hear

 

[Jimbo327]

Go to your local hardware store and pick up a long Bar Clamp. The tape will not hold for long. The clamps will hold until you can find a solution.

 

[B&CinB.C.]

Sorry you're going through this . There's been way too many posts like this on here

 

[Dom]

I wonder, is a class-action is possible?

 

[FortyFour44]

Thanks everyone. Red Sea called me directly shortly after submitting the ticket and are trying to help. ~3 months out of warranty and they want to honor it with their new model. They weren’t able to tell me that their seem technology has been improved, but did reference various structural improvements to stand and tank construction. To be honest I’m uneasy moving forward with another Red Sea tank, but the customer service and optimism about their new design is weighing strong compared to starting over with another brand and the associated costs/logistics

Have totes on hand and weighing options. Need to better understand timing of
replacement. Tape is holding for now and water level is just high enough for corals and inhabitants when moving things around.

Want to save media in the sump so moving that in tank as well.

Need to make sure heaters and probes are situated so I don’t cook the tank.

Not out of the weeds yet but thankful for being able to turn to this forum for logistical (and honestly emotional) support. I called BRS too, and they answered.

If a mod can fix the title of the thread that would be appreciated as well. (Title fixed)

 

[Crabs McJones]

Thanks everyone. Red Sea called me directly shortly after submitting the ticket and are trying to help. ~3 months out of warranty and they want to honor it with their new model. They weren’t able to tell me that their seem technology has been improved, but did reference various structural improvements to stand and tank construction. To be honest I’m uneasy moving forward with another Red Sea tank, but the customer service and optimism about their new design is weighing strong compared to starting over with another brand and the associated costs/logistics

Have totes on hand and weighing options. Need to better understand timing of
replacement. Tape is holding for now and water level is just high enough for corals and inhabitants when moving things around.

Want to save media in the sump so moving that in tank as well.

Need to make sure heaters and probes are situated so I don’t cook the tank.

Not out of the weeds yet but thankful for being able to turn to this forum for logistical (and honestly emotional) support. I called BRS too, and they answered.

If a mod can fix the title of the thread that would be appreciated as well.

Fantastic! Glad to hear!

 

[Bum]

I'd buy a new set up and sell the replacement. After your 2 seam failures, there's no way i'd risk another.

 

[RoanokeReef]

I'd buy a new set up and sell the replacement. After your 2 seam failures, there's no way i'd risk another.

I wouldn't do that to a fellow reefer, if they buy it and it has an issue, they're up the creek as the Red Sea warranty is Non-transferable.

 

[VintageReefer]

Tell them to replace it with a S series with the bracing or give you a refund to go to another company that knows how to build tanks

Seam failure then seam failure on the replacement is unacceptable. The stress, home damages, and losses combined are immeasurable. They should upgrade you or refund you

 

[Schulks]

Another one. No shortage of Red Sea seam failures.

Is this the kind of thing class action lawsuits are for?

Edit: woops didnt read far enough to see the other person asking about class actions.

 

[Bob Weigant]

Even though I didn't have this problem with my Red Sea ( I did give it away ) was set up in the garage. No way I would want to listen to my wife yell and scream about the damages. I wish you the best in your next tank

 

[Jimbo327]

If my DT bust a seam in the living room, it would be game over for me in this hobby. The damage to the house would be too costly to restart.

 

[GARRIGA]

Considering the cost to floors and life I’d skip the replacement and go seek a better option. Unless they are willing to replace with the newer versions I’ve not heard the seam issues with. Guessing might need a new stand but beats another event like this.

 

[edsbeaker]

it is so sad that people that purchased Red Sea tanks have to live with the possibility of a seam failure. Reef tanks are stressful enough. So sorry for all of you!