Is SBreeflight still in business?

DudeBruh · Sep 4, 2018

Have been trying to contact them for weeks for replacement parts with no answer

TheEngineer · Sep 4, 2018

Yep. Just saw them post on FB about going to MACNA. Try sending them a message on FB? @SB Reef Lights

DudeBruh · Sep 4, 2018

Yes sent a fb message this morning but auto response was to contact them via the email I sent weeks ago

TheEngineer · Sep 4, 2018

Looks like they were last on here on August 28. That doesn't bode well for them replying here either, unfortunately....

DudeBruh · Sep 4, 2018

I’ll keep my fingers crossed it’s a small group and there on Vaca lol

ScooterV · Sep 4, 2018

Have you tried calling them yet? 850-898-3707

DudeBruh · Sep 4, 2018

Did 3 weeks ago with no luck. Will try again at lunch today thought

Velcro · Sep 4, 2018

Sadly, they seem to do 90% of their CS on facebook.

jwshiver · Sep 4, 2018

I sent them an email about 3 months ago on an issue with one of my strips. Never received a response.

NefTunzReef · Sep 4, 2018

Following closely. Was going to order one of their lights for a frag tank but will hold off for now to see if this becomes a pattern or a widespread issue.

DudeBruh · Sep 4, 2018

NefTunzReef said:
Following closely. Was going to order one of their lights for a frag tank but will hold off for now to see if this becomes a pattern or a widespread issue.

May know someone that has a working used one for sale some time very soon

Just needs a remote lol
In all seriousness it’s nice construction and cosmetically the light effect and timers work well. Don’t have high demand corals but they grew shrooms and polyps in the shadows hitching on my live rock for what that’s worth.
I would see how this customer service issue goes before placing an order though. As there are people with issues on the FB group....

DudeBruh · Sep 4, 2018

ScooterV said:
Have you tried calling them yet? 850-898-3707

So gave them two calls at lunch and more or less sounds like call was either ended or I got hung up on before I could reach a voicemail. Idk this don’t look good....

NefTunzReef · Sep 4, 2018

Yeah that doesn't bode well for their customers...

PerplexyHexy · Sep 4, 2018

I had the same issue... finally got ahold of Mike after a month of trying... I just gave them a 2nd chance and bought two 36” sbar actinics... impressed by them so far... Id have to say customer service blows... just have to consider that with having that cheaper price point than other brands...

DudeBruh · Sep 4, 2018

PerplexyHexy said:
I had the same issue... finally got ahold of Mike after a month of trying... I just gave them a 2nd chance and bought two 36” sbar actinics... impressed by them so far... Id have to say customer service blows... just have to consider that with having that cheaper price point than other brands...

1) how did you get ahold of them ? Or did you get a hold of them to buy new?
2) what made you buy new after a month of shot customer service?

ReefInskeep · Sep 4, 2018

I know Mike is really busy right now. New light coming out, MACNA, etc. Not an excuse for bad customer service, just the reality right now. In general, SB Reef Lights & Mike are really good about helping customers with issues.

Hopefully he gets back to you soon.

ScooterV · Sep 4, 2018

ReefInskeep said:
I know Mike is really busy right now. New light coming out, MACNA, etc. Not an excuse for bad customer service, just the reality right now. In general, SB Reef Lights & Mike are really good about helping customers with issues.

Hopefully he gets back to you soon.

Besides Mike heading to MACNA that number is also for their retail LFS which is likely only lightly staffed right now. We also have that little soon to be hurricane moving in today so they may have their hands full getting prepared.

PerplexyHexy · Sep 4, 2018

DudeBruh said:
1) how did you get ahold of them ? Or did you get a hold of them to buy new?
2) what made you buy new after a month of shot customer service?

I butted in on someones topic on here because they were having issues with getting ahold of someone... luckily Mike was responding to the guy right away so I took the opportunity and kinda called him out on the dudes topic... so he really had to answer me because it was pretty active with a few dudes at the time... calling and emailing didnt work for me... just caught him on here and took advantage of it... He sent me the parts I needed and some other little stuff for free and apologized... I bought from them again cause like I said... cheaper than Reefbrite XHO and pretty much the same if not better... thats just my oppinion, so dont get all crazy on me...

DudeBruh · Sep 4, 2018

ReefInskeep said:
I know Mike is really busy right now. New light coming out, MACNA, etc. Not an excuse for bad customer service, just the reality right now. In general, SB Reef Lights & Mike are really good about helping customers with issues.

Hopefully he gets back to you soon.

ScooterV said:
Besides Mike heading to MACNA that number is also for their retail LFS which is likely only lightly staffed right now. We also have that little soon to be hurricane moving in today so they may have their hands full getting prepared.

Would make sense, have heard mostly good things about them. However my original Email is a month old and others have been sent several times throughout the month. Product itself is quality. Maybe email just isn’t the best way to get in contact. Idk. Will wait for FB response and or continue trying to call for a few more days I guess.

Hitman · Sep 4, 2018

I tried to get ahold of him for 6 months trying to ask questions before I bought 6 lites and never got a response via email, FB, or phone. Heck my LFS used to sell his stuff and they stopped because they couldn’t ever get ahold of anyone. I spent a ton more but I ended up with AI’s.