Red Sea Fail, very harsh!! But truthful IMO.

[C4ctus99]

The king of strawmen arguments, ladies and gents!

I think it’s called ad hominem now that I think about it

 

[C4ctus99]

Without the math - which I'm not sure is correct (or incorrect) - why not just call BRS - and ask why they continue to sell RedSea tanks - and what percentage of failures they see? After all most of the people here seem to think that BRS is at least one of the authorities. Let's quit guessing based on individual tank problems - which might be related to stands, tanks, etc etc. I don't disagree with you - but I also don't care

This was just in response to the floating panel and pressure question cause I was curious about it too, so I did the math

 

[MnFish1]

I think it’s called ad hominem now that I think about it

not sure that applies either....

 

[Homestarmy]

This floating panel discussion piqued my curiosity so I did some digging and discovered my tank is about 1 1/2” wider than the cabinet, at least according to the RS website. But, then again, the website lists the display tank volume at 73 gallons when the BRS calculator puts it closer to 93 gallons, so who knows?

Still, I thought the disparity in tank and cabinet width deserved some explanation, so I emailed RS support and asked why that was the case. We’ll see how they respond.

 

[Antics]

I’ll be interested to see the longevity of Red Sea’s tanks down the road. I don’t think it’s a coincidence that the warranty offered coincides with what I’d assume 80% of people leave the hobby.

I think people frequently forget this is a specialty forum which by default means that if you’re engaged on R2R you’re more invested in this hobby than 90% of people who casually have reef tanks.

I don’t have the data on hand and I doubt there is anyway to corroborate it but I would strongly assume that the vast of majority of people set up and tear down a tank in less than three years. I think it’s very uncommon to have a tank older than that and running nonstop.

Personally I do think that Red Sea has a design flaw by choosing to float the front panel. It’s a choice of aesthetics over function and ultimately the benefit of the clean lines does not outweigh the potential stress point on the aquarium.

But I agree that it’s likely not as prevalent as it’s made out to be. In addition to this - social media and forums are where you see these failures. If the FB group didn’t exist I think this issue would be reported a lot less. I’m also curious about if the cost of Red Sea’s tanks plays a role in it. You’re a lot more likely to complain and vent and carry on when a 5000$ tank fails vs 1000$ etc.

I personally haven’t dealt with a Red Sea failure or seen one first hand locally that wasn’t also involved in a move or re-location. But I’ve seen countless threads and comments linking failures over the years. Ignorance is bliss.

 

[MnFish1]

I’ll be interested to see the longevity of Red Sea’s tanks down the road. I don’t think it’s a coincidence that the warranty offered coincides with what I’d assume 80% of people leave the hobby.

I think people frequently forget this is a specialty forum which by default means that if you’re engaged on R2R you’re more invested in this hobby than 90% of people who casually have reef tanks.

I don’t have the data on hand and I doubt there is anyway to corroborate it but I would strongly assume that the vast of majority of people set up and tear down a tank in less than three years. I think it’s very uncommon to have a tank older than that and running nonstop.

Personally I do think that Red Sea has a design flaw by choosing to float the front panel. It’s a choice of aesthetics over function and ultimately the benefit of the clean lines does not outweigh the potential stress point on the aquarium.

But I agree that it’s likely not as prevalent as it’s made out to be. In addition to this - social media and forums are where you see these failures. If the FB group didn’t exist I think this issue would be reported a lot less. I’m also curious about if the cost of Red Sea’s tanks plays a role in it. You’re a lot more likely to complain and vent and carry on when a 5000$ tank fails vs 1000$ etc.

I personally haven’t dealt with a Red Sea failure or seen one first hand locally that wasn’t also involved in a move or re-location. But I’ve seen countless threads and comments linking failures over the years. Ignorance is bliss.

The new RedSea tanks have an extended warranty to 5 years... (of course it costs I believe about 45$)

 

[Northern Flicker]

Painful to read. They just keep coming. The only thing I can remember even close to this was the Marineland C-series cannister filters and their pinched seals.

This happened on the exact same day.

Red Sea's response? Forget the floors, drywall, electrical...we will credit the amount for the tank (not the stand) if you use it towards buying our latest product (but you must buy the whole package, even if you have components that still work). For now, just keep your livestock in some buckets until next week when we clear the admin side...

 

[MnFish1]

I brought this up as well. If they released G2 with no major changes, then that would cast some doubt on how serious and widespread this is, and the effect it's having on their bottom line.

Some posters are enjoying car anoalogies. Imagine you bought a new Honda CRV, then you started hearing about CRVs having airbag issues, and a year later, they release the same CRV but market an improved airbag system with much better components, more checks and balances, etc. I feel like you might wonder if your airbag was problematic.

I brought it up as well - if there wasn't a problem with some tanks - or installations - why would they have re-vamped the tank(s)

 

[MnFish1]

Painful to read. They just keep coming. The only thing I can remember even close to this was the Marineland C-series cannister filters and their pinched seals.

This happened on the exact same day.

Red Sea's response? Forget the floors, drywall, electrical...we will credit the amount for the tank (not the stand) if you use it towards buying our latest product (but you must buy the whole package, even if you have components that still work). For now, just keep your livestock in some buckets until next week when we clear the admin side...

Thats why you need homeowners insurance - no matter what aquarium you have - especially a large salt water one.

 

[A_Blind_Reefer]

Painful to read. They just keep coming. The only thing I can remember even close to this was the Marineland C-series cannister filters and their pinched seals.

This happened on the exact same day.

Red Sea's response? Forget the floors, drywall, electrical...we will credit the amount for the tank (not the stand) if you use it towards buying our latest product (but you must buy the whole package, even if you have components that still work). For now, just keep your livestock in some buckets until next week when we clear the admin side...

A 4-5 year old, out of warranty tank. They were lucky to get them to offer credit for the tank at all. I do feel for anyone that has an issue like this, and know that we all feel like the manufacturer should assume the responsibility of putting everything back like it never happened, while they send you and the fam to the Bahamas…….that’s just not a realistic expectation.

 

[A_Blind_Reefer]

The new RedSea tanks have an extended warranty to 5 years... (of course it costs I believe about 45$)

…..and still not transferable as far as I know. So, if one is to purchase a tank second hand take that into consideration. I don’t know of any tank manufacturer that offers transferable warranties, but it seems like some assume that it is

 

[Northern Flicker]

Lots of G1's on marketplace right now:

Sorry champ, I don't think it's an easy fix.

 

[Snoopdog]

Thats why you need homeowners insurance - no matter what aquarium you have - especially a large salt water one.

How much is a deductible on that though? I know for things like a hurricane the deductible is rather high. Home owners will not cover coral or fish, they cover the rest though. The question is the deductible cost compared to other claims.

 

[Anemone_Fanatic]

I'm going to avoid Red Sea from here on out. Yes, there are probably tens of thousands of them with only a couple dozen leaks, but any chance of a disaster is going to keep me away. For something that expensive which is so important to so many tiny lives, which can cause a huge catastrophe if it breaks, even a 1 - 2% fail rate is too much for me. If you have a Red Sea tank, it'll probably be fine. Good for you, they're nice tanks otherwise. But they aren't for me. I'll stick to ProClear and Waterbox, at least until the G2 tanks have been around for a decade or so without a problem.

 

[BeanAnimal]

No. Lue what the profit margin of these are, but Made in China

Thats why you need homeowners insurance - no matter what aquarium you have - especially a large salt water one.

Good luck getting a covered claim that doesn’t drive your rate far past the value of the claim or get you cancelled if they do decide to pay it. One of the biggest scams out there and you have no choice.

 

[BeanAnimal]

…..and still not transferable as far as I know. So, if one is to purchase a tank second hand take that into consideration. I don’t know of any tank manufacturer that offers transferable warranties, but it seems like some assume that it is

I have no problem with non-transferable warranties. I do have a problem with not being made whole in a scenario where a known issue is ignored or denied and there are damages. That usually takes a lawsuit or tort though.


I have read enough that well founded or not, I will never own a RS tank or product and for that matter am struggling to justify giving them money for test kits.

 

[Snoopdog]

No. Lue what the profit margin of these are, but Made in China

Good luck getting a covered claim that doesn’t drive your rate far past the value of the claim or get you cancelled if they do decide to pay it. One of the biggest scams out there and you have no choice.

This is why I would be hesitant to file a claim on something like that.

 

[Northern Flicker]

No. Lue what the profit margin of these are, but Made in China

Good luck getting a covered claim that doesn’t drive your rate far past the value of the claim or get you cancelled if they do decide to pay it. One of the biggest scams out there and you have no choice.

I've learned with house insurance to use it as little as humanly possible; fire or flood (and not the kind our hobbies create). They will get that money back, and that's now on your record.

This is why I would be hesitant to file a claim on something like that.

It's why I only keep nanos on upstairs floors and if I get big tanks, they go downstairs. Especially important if you are joined to another person's dwelling, because their insurance will eviscerate you. If I had a Red Sea G1 in an apartment right now, I would be getting the night sweats.

 

[MnFish1]

How much is a deductible on that though? I know for things like a hurricane the deductible is rather high. Home owners will not cover coral or fish, they cover the rest though. The question is the deductible cost compared to other claims.

You can pick whatever deductible you want from 100 to 2500 or more. Part of it also relates to the mortgage company - who may insist on a lower deductible - if you're not making a big down-payment.

 

[MnFish1]

I love how talking to 3 stores in your local area equals “70% of all tanks sold in the country”

Do you also love - how I explained in detail that I wasn't trying to imply Redsea has 70% marketshare - but only represents the approximate percentage of tanks that those companies service? For example - most people with 20 gallon tanks don't hire a tank maintenence company. My guess is people with larger tanks do more often.