What is your favorite sump brand?

Silent · Sep 5, 2019

But it was so they should have made it 100% right

TheHarold · Sep 5, 2019

Silent said:
But it was so they should have made it 100% right

This was about a month ago, I since then reinforced the sump with additional solvent and installed it- the tank is cycling. So even if returning it was available, I couldn’t at this point.

Silent · Sep 5, 2019

I understand.

MrWheelock · Sep 5, 2019

TheHarold said:
Router tear-out all over, chipped corners, glue dripping down pretty much all panels, enough bubbles in seams that chambers leak into the other, etc.

I hesitated to even accept the 20%. But to send it back and ship another would be too expensive.

Looks like my diy coast to coast i did my first time ever messing with acrylic. Not sure I want to drop the cash if its like that.

TheHarold · Sep 5, 2019

MrWheelock said:
Looks like my diy coast to coast i did my first time ever messing with acrylic. Not sure I want to drop the cash if its like that.

Perhaps make a post asking other owners to post detailed photos of their SRS sumps. The design is excellent- just the craftsmanship was the issue.

Don Lidtke · Sep 5, 2019

Geosreef fan here. I am running the Geosreef (46RD-PRO-AFR). It's a very impressive system!

cromag27 · Sep 11, 2019

DO NOT USE THAT SUMP!!!!!!!!!!!!

you should have received a 100% refund and shouldn’t have to return it. they should also have begged for your forgiveness and offered you a discount on a correctly-made sump.

there are just a ton of fly-by-night companies in the acrylic game, most of which don’t know the scientific side of working with acrylic. it’s sad. and don’t get me started on these insanely over complicated sump systems which are all for show and big bucks. but what do i know, i’ve only been working with plastics for 15 years. ;Joyful

Antics · Sep 11, 2019

cromag27 said:
DO NOT USE THAT SUMP!!!!!!!!!!!!

you should have received a 100% refund and shouldn’t have to return it. they should also have begged for your forgiveness and offered you a discount on a correctly-made sump.

there are just a ton of fly-by-night companies in the acrylic game, most of which don’t know the scientific side of working with acrylic. it’s sad. and don’t get me started on these insanely over complicated sump systems which are all for show and big bucks. but what do i know, i’ve only been working with plastics for 15 years. ;Joyful

They wanted @TheHarold to pay the return shipping on top of it. Talk about adding insult to injury.

cromag27 · Sep 11, 2019

Antics said:
They wanted @TheHarold to pay the return shipping on top of it. Talk about adding insult to injury.

i know!!! that’s unfortunate.

hey i’ll be the first to admit that mistakes can happen, even for a pro like me. i own up to it and do whatever i can to make it right. it’s business 101.

the customer is always right.......
even when they’re wrong.

Silent · Sep 11, 2019

Don Lidtke said:
Geosreef fan here. I am running the Geosreef (46RD-PRO-AFR). It's a very impressive system!

Dont act like your not impressed.

When you said it was impressive made me laugh thinking of anchorman.
It is very nice BTW.

TheHarold · Sep 11, 2019

cromag27 said:
DO NOT USE THAT SUMP!!!!!!!!!!!!

you should have received a 100% refund and shouldn’t have to return it. they should also have begged for your forgiveness and offered you a discount on a correctly-made sump.

there are just a ton of fly-by-night companies in the acrylic game, most of which don’t know the scientific side of working with acrylic. it’s sad. and don’t get me started on these insanely over complicated sump systems which are all for show and big bucks. but what do i know, i’ve only been working with plastics for 15 years. ;Joyful

I agree their response was not satisfactory. But what can I do? Nothing sadly.

Yeah, wish I went with Bashsea or Geosreef.