EMERGENCY TANK FAILURE RED SEA REEFER

[Dom]

Is this the kind of thing class action lawsuits are for?

I'm not an attorney. But I would think that such an action would force Red Sea to acknowledge and make good.

 

[exnisstech]

Is this the kind of thing class action lawsuits are for? haha

This is the type of thing that should be in class action IMO but unless the lawyers can get their millions they have no reason to tackle it. Every class action I've been invited to join the attorneys and maybe the original plaintiff are the only ones that get anything worth while.

 

[FUNGI]

Is this the kind of thing class action lawsuits are for?

Edit: woops didnt read far enough to see the other person asking about class actions.

Just FYI:
Express warranties are guarantees that are clearly stated, either orally or in writing. Federal laws govern most written warranties. They create basic requirements, such as listing the covered product or parts and explaining whether the warranty will involve a repair, replacement, or refund.

State law also creates certain implied warranties. These warranties do not need to be part of any sales contract, policy, or salesperson's pitch. The implied warranty of merchantability guarantees that consumer products will work as expected. For example, a dishwasher has an implied guarantee that it will clean your dishes, even if the seller does not say so.

Red Sea's Warranties (as are almost all manufacturers warranties) are Express Warranties.

 

[VintageReefer]

Considering the cost to floors and life I’d skip the replacement and go seek a better option. Unless they are willing to replace with the newer versions I’ve not heard the seam issues with. Guessing might need a new stand but beats another event like this.

There was a new thread earlier this week about a g2 that just had a seam burst

Edit: found it. It was 2 weeks ago

Red Sea Reefer 350 G2 catastrophic failure

This should come as a surprise to no one here, but the front seal on our Red Sea Reefer 350 G2 failed catastrophically last night and the whole tank emptied onto our floor in just a few minutes. We reached out to their support team to seek remedy for the impact to us and premature loss on this...

www.reef2reef.com

 

[Danroo]

There was a new thread earlier this week about a g2 that just had a seam burst

Edit: found it. It was 2 weeks ago

Red Sea Reefer 350 G2 catastrophic failure

This should come as a surprise to no one here, but the front seal on our Red Sea Reefer 350 G2 failed catastrophically last night and the whole tank emptied onto our floor in just a few minutes. We reached out to their support team to seek remedy for the impact to us and premature loss on this...

www.reef2reef.com

I’m not sure but some people are claiming it was g1 the sump design was different from g2.

 

[brandon429]

Regarding media in the sump

In reef triage that's elective material, surface area from the sump does not factor whatsoever in cycle stability/ required to be moved to maintain chemistry or cycling stability

I have instances on file where moving elective substrate killed the setup when relocated, because it had a bunch of clouding detritus inside and that was moved solely bc that sump material was seen as required for stability.

It's not the case, it's safer to move only cleaned off live rocks and all the animals bc that excludes the most waste detritus potential

It's true that moving over fully cleaned sump materials isn't harmful... but it's still optional.

There are other times where gfo packets, or other things like nitrate absorbing materials are repositioned into emergency holding bins and this changes flowpathing/effects on tank chemistry especially combined with reduction in volume/ dilution

Then the lighting hanging right overhead still is to bright for this change in chemistry and bleaching occurs

For sure it's possible to move sump materials but they bear no importance whatsoever in the current setting, handy rule to know for reef triage. Knowing what to value vs not value is so crucial in time and materials mgmnt for emergency reefing.

Not using bottle bac or dosed supports was a big deal in his success, the least customization possible is ironically the safest transfer method for your tank
(Many of those dosers are oxygen consumers and we do not ever ever require more bacteria than what simply hitches over on some live rock)

You will pull through fine I'm sure, you caught this early in time to save the reef life. I too would accept any customer services offered, although maybe not long term.

The handiest part of that thread is the trick of being able to skip cycle move the reef over and over, into more than one final container perhaps, without any losses and without any testing of anything other than temp and salinity. You'll need to move that material more than once, if it's clean material you can easily relocate all of it plus the sump if you'd like several times in a row and you'll never lose anything.

 

[BeanAnimal]

What is your biggest fish in that tank? I have seen a trend of RS tanks getting massive leaks like that due to the stocking of larger fauna.

The size of the fish have nothing to do (even remotely) with the failures. The tanks and stands are just flawed.

 

[Devaji]

man not another one. I had an issue with my RS 650P
they replaced it with the G2 but i did not feel comfortable setting it up so i went with innovative marine.
I am glad RS is talking to you and working with you but 2 seam failures...wow

I have a RS 300Xl G2 i am keeping an eye on. when that goes ( hopeully it never does) but if it does I will get another IM tank.

 

[GARRIGA]

There was a new thread earlier this week about a g2 that just had a seam burst

Edit: found it. It was 2 weeks ago

Red Sea Reefer 350 G2 catastrophic failure

This should come as a surprise to no one here, but the front seal on our Red Sea Reefer 350 G2 failed catastrophically last night and the whole tank emptied onto our floor in just a few minutes. We reached out to their support team to seek remedy for the impact to us and premature loss on this...

www.reef2reef.com

Then best just go another direction because cost of cleanup in both dollars and stress just not worth it

 

[FUNGI]

IMO...and maybe unpopular opinion, there should be a recall on these, and maybe a group letter sent to this guy:

 

[BeanAnimal]

Thanks everyone. Red Sea called me directly shortly after submitting the ticket and are trying to help. ~3 months out of warranty and they want to honor it with their new model. They weren’t able to tell me that their seem technology has been improved, but did reference various structural improvements to stand and tank construction. To be honest I’m uneasy moving forward with another Red Sea tank, but the customer service and optimism about their new design is weighing strong compared to starting over with another brand and the associated costs/logistics

You have had two of their tanks fail and are being talked into a 3rd one... sunk cost fallacy?

 

[Reefer Matt Verified Media Partner]

I don’t have a dog in this fight, but I believe in: “Fool me once, shame on you. Fool me twice, shame on me.” I hope everything works out and will be better than ever. The tractor supply stores have the large cattle tubs to get you by in the meantime if needed. Sorry this happened to you, again.

 

[BeanAnimal]

Is this the kind of thing class action lawsuits are for?

Edit: woops didnt read far enough to see the other person asking about class actions.

To what end, feeling better about punishing them? The class members are not likely to get much and those who are the base class plaintiffs will spend far more time and trouble than it is worth. The discovery will take a year or two at best and judgment maybe 5 years down the road.

 

[Reefering1]

 

[Devisissy]

This right here is why I refuse to use my tank with the weird seam, and why I am not even entertaining Red Sea. OP I am so sorry this is happening to you, again.

 

[BeanAnimal]

IMO...and maybe unpopular opinion, there should be a recall on these, and maybe a group letter sent to this guy:

Your letter will not likely reach him, but rather their council who will file it in the wastebin. At best you may get a form letter back thanking you for contacting them and wishing you the best along with the rest of their happy customers.

You can't strong arm a CEO in a situation like this. They know what is going on already and they are not going to risk saying anything to you directly. You can hire council to force a response, that will be from their council to yours and likely another polite "have a nice day" response. In other words, sue us or don't but be prepared to fight if you do.

 

[VintageReefer]

These come in a variety of large sizes but the 27g is the best value. A few of these for 10$ a piece will hold your livestock and rock

HDX 27 Gal. Tough Storage Tote in Black and Yellow 999-27G-HDX - The Home Depot

This heavy-duty HDX 27-Gallon Tough Tote is designed to handle all your storage needs. The recessed lid enables you to stack multiple units effortlessly, while the tapered design facilitates easy nesting

www.homedepot.com

 

[FUNGI]

To what end, feeling better about punishing them? The class members are not likely to get much and those who are the base class plaintiffs will spend far more time and trouble than it is worth. The discovery will take a year or two at best and judgment maybe 5 years down the road.

To what end, feeling better about punishing them? The class members are not likely to get much and those who are the base class plaintiffs will spend far more time and trouble than it is worth. The discovery will take a year or two at best and judgment maybe 5 years down the road.

For me, it wouldnt be about personal monetary gain, but about the continuation of selling defective to consumers who haven't heard of these issues.....BTW, you can stop a business during the discovery phase.....

EDIT: And yes, I own a 525XL.....so a little biased.

 

[FUNGI]

Your letter will not likely reach him, but rather their council who will file it in the wastebin. At best you may get a form letter back thanking you for contacting them and wishing you the best along with the rest of their happy customers.

You can't strong arm a CEO in a situation like this. They know what is going on already and they are not going to risk saying anything to you directly. You can hire council to force a response, that will be from their council to yours and likely another polite "have a nice day" response. In other words, sue us or don't but be prepared to fight if you do.

No need to even go that route.....Social Media (positive or negative) is a big thing these days....

Imagine if every single person who had issues went to their facebook page and said Don't Buy........

 

[Dom]

This is the type of thing that should be in class action IMO but unless the lawyers can get their millions they have no reason to tackle it. Every class action I've been invited to join the attorneys and maybe the original plaintiff are the only ones that get anything worth while.

It isn't it about being worth while. Its about recovering damages, whatever the amount.