My apex stopped turning on after a power outage and it took 3 weeks from the time I contacted them to get the unit back. Apparently the SD card became corrupted and it cost me $53 plus shipping to and from to get a fix. In the 3 weeks I switched to hydros, and it's a learning curve but so far it's much simpler and better.
Also the trident is a point of sale, I had it for a year before my skimmer overflowed and destroyed it but in that year it was constantly needing something. clear a clog, random lights, random no tests in 24 hours errors. honestly I was kinda happy it flooded.
I also haven't bought from BRS in a long time, I use a local online vendor who personally delivers to my house the same or next day (Clear Choice Aquatics in NJ). BRS used to have interesting videos but I came to realize it was all just a sales pitch, which is to be expected from a company but none of the products were actually needed.