I almost ripped UPS a new one

[Doctorgori]

Hardly surprised... I worked for UPS AND USPS ... I wouldn’t ship a in-law by either ....
My wifes aunt in Boston went through a lot of trouble and spent big $$$ sending live lobster to Mesa AZ mid July...Inspite of the large ficus next to the porch, the UPS driver sits the box 2 feet from the shade..UPS said they were not responsible

 

[rogersb]

It's been awhile since I have had a problem but I have had good luck with being allowed to pick up at the UPS/Fedex hub about 30 minutes away when the truck comes back at night. Most of those places are going 24 hours a day so just being there to grab the package back off the truck was not a problem. Don't know if the current situation would change that or not.

 

[Spieg]

I rarely order livestock online but if I do, I always select the delivery option to pickup at the hub in the morning rather than having it delivered to my door. I can usually pickup by 9:00am and it saves my livestock from being bounced around on the truck and/or delayed and/or delivered to the wrong address. If the package is really that important to me, I figure it's worth getting off my butt to go get it.

 

[Thespammailaccount]

I rarely order livestock online but if I do, I always select the delivery option to pickup at the hub in the morning rather than having it delivered to my door. I can usually pickup by 9:00am and it saves my livestock from being bounced around on the truck and/or delayed and/or delivered to the wrong address. If the package is really that important to me, I figure it's worth getting off my butt to go get it.

Did not know that was an option thank you I will look into that

 

[Thespammailaccount]

Being retired, I've volunteered a few times for UPS during the holiday season as a "jumper" I sat in the jumper seat and delivered to one house while the driver delivered to another.

During the holidays the trucks were jam packed as I'd assume much like they are today. Next day air packages usually had their own section in the truck so the driver can streamline those deliveries. However due to the truck being so packed the packages weren't in the section they were supposed to be. I've witnessed on several occasions that the driver spent a good 20 minutes shuffling boxes around only to come up short. Usually results in wasted time because they have a schedule to keep, which means the unethical decision was made to skip that house by reporting that the package wasn't on the truck, or in the case of next day airs, they mark it as attempted delivery and move on.

The way that they use scanners to track and load packages onto the truck, there's no doubt in the drivers mind that the package is somewhere on the truck, but it's not where it should be.

By the end of the day when most of the packages are delivered these packages are found (as you would guess) in the wrong spot on the truck.

I don't have an ounce of doubt in my mind that a variation of this scenario played out in this case. The driver doesn't want to get dinged, and the easy solution is to mark it that way in the system... the question becomes, who's at fault? The driver? because he lied? Or the company for setting such high standards to where they discipline drivers if they miss a delivery time? When corporate sits down to a meeting and sees a chart with missed deliveries, they're going to ask a lot of questions and make the managers to do their job and come up with a solution... in order for management to keep their plate clean, it wouldn't be too far fetched that they encourage such behavior from their drivers.

The company in general has a costumer service issue hence the title of this thread

 

[CindyKz]

I only order livestock online once in a great while. I gave in to temptation last week though, I'm also an RN working in a hospital and the stress got to me (that's my story, I'm sticking to it ) Since I don't order regularly, I didn't know UPS had changed their policies until I stumbled on this thread. Now that I know, I don't plan to order any more livestock until we get back to a semblance of normalcy.

My package arrived on time and fully intact via UPS this morning, so that was good.

I rarely order livestock online but if I do, I always select the delivery option to pickup at the hub in the morning rather than having it delivered to my door. I can usually pickup by 9:00am and it saves my livestock from being bounced around on the truck and/or delayed and/or delivered to the wrong address. If the package is really that important to me, I figure it's worth getting off my butt to go get it.

This is a great idea, I think I will adopt this practice.

 

[RoLLiN CoMaNdO]

"What can brown do for you?"

 

[Sisterlimonpot]

The company in general has a costumer service issue hence the title of this thread

I'm sure they're well aware of that, unfortunately it's easier to sweep things under the rug rather than take the initiative to fix the underlying problems.

 

[Thespammailaccount]

I'm sure they're well aware of that, unfortunately it's easier to sweep things under the rug rather than take the initiative to fix the underlying problems.

That depends on the business

 

[Thespammailaccount]

Update

 

[Thespammailaccount]

Update

 

[Thespammailaccount]

Update

Update

thanks buddy @ vetta

 

[Brandon103095]

all of my UPS orders say "signing required" but every time they come they dont require a signature let alone even knock on my door, luckily my video doorbell system notifys me when someone comes to my door