Before.. all of this... (I miss those times) I ordered some corals, planned a date for them to ship when I was back in the country etc but I booked a while in advance and although I never forgot about the coral order I did forget about the weather... cue massive snow storm...
The result was the package wound't be delivered until the next day which was upsetting so I called and said I could drive to the place they we're being held but was told that wasn't possible and that I would have to wait until the next day for them to be dropped off at a local hub since the person I was talking too agreed that would be the fastest way to get them. I got to the hub at the time they assured me it would have to be there and it wasn't
After 20 some minutes of being on the phone trying to figure out what happened the agent told me that it was there but the driver made the unauthorized call to keep the package on the van and that he would only be able to bring it back in another 3 hours. at this point I just went to the LFS that I worked at and sat infront of the saltwater display tank to distract me and to calm me down a little.
When the time came I went back to the hub with my girlfriend (who had been with me the whole time) and when I got there my package was on the table with the delivery guy for a total of nearly 3 days in transit.
Did I try to strangle him? Nope (although I thought my girlfriend might). The driver saw that the package said perishable and figured that it was cold goods, the hub didn't have place for those so he thought it would be better off on the truck with him. It wasn't his call to make but at the end of the day it came from a good place, he was just trying to make sure my package got delivered in tact as best he could. I felt really bad for him, I could tell he was scared I would just be another person that was going to scream at him for not doing his job right. Obviously I didn't do that- I thanked him for trying his best and moved on.
throughout all the the people I spoke I was nothing but calm, respectful and understanding. None of these people we're specifically at fault for this happening and taking it out on them would be completely unfair not to mention accomplish nothing except ruing that persons day and leaving room for them to pass on that bitterness to other customers, friends, families etc and it certainly doesn't make them want to help you.
just my 2 cents, hope your goni is alright whenever you get it
